HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere.
We are a company full of makers, dreamers, thinkers and inventors. We are passionate about the process as the result because we understand the relationship between exploration and innovation.
Within Market Supply Chain Operations organization, Customer Operations teams are the accountable Supply Chain leaders for the Commercial Organization’s Market MDs and are responsible for two important dimensions :
Bring our customer and channel partner requirements into Supply Chain Operations ensuring that we develop capabilities that enable support of evolving market needs
Collaborate end-to-end in Supply Chain and with Sales Operations with constant focus on improving operational execution every day.
Within Customer Operations, the Global Operations & Deal Solutioning team focus on Global Accounts for all Markets, with the mission to provide a seamless and consistent customer experience with a competitive cost structure, that delivers superior business results.
Within our Control Tower , you will be accountable for performance in LATAM markets to ensure successful SLA attainment and fulfillment execution.
Working closely with your customer operation peers, you will highlight deviations through proactive reporting and alerts, and work with supply chain fulfillment teams to address critical issues.
From this operational experience, you will drive targeted improvements across functions.
Your responsibilities will include :
Closely and proactively monitor pending unclean and blocked orders, work with functions on fast resolution
Reduce order pending processing, and ensure smooth execution of orders & minimal escalations despite supply challenges
Deliver consolidated order status and dashboards
Participate to weekly cross functional call to get insights on operational trends and adjust monitoring focus
Support monthly performance reporting with consolidated view of root cause analysis and action plan updates
Identify deviations and structural issues address top offenders and actively work on structural improvements
First level university degree or equivalent experience
Typically 2-4 years of experience in a supply chain or customer service function.
Knowledge and Skills
Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English.
Developed problem-solving and analytical skills.
Broad knowledge of the end-to-end process of order management.
Demonstrated teamwork and collaboration skills.
Ability to structure and apply developed organizational skills to manage daily operational issues.