Order Management Specialist
Monterrey, Nuevo Leon, Mexico
hace 3 días

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

Provide internal and external customer support (e.g. technical, order assistance, paymentrelated

assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.

Your responsibilities

  • Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and / or external teams.
  • Coordinates resolution with After-Sales Service and / or Spare Parts teams.

  • Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.
  • g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.

  • Proactively informs customers about issue status based on inputs, and clarifies any questions. Ensures a positive customer experience throughout the entire process.
  • Prepares and analyzes regular statistics (e.g. forecast) using available tools and collecting relevant information.
  • Tracks regular target performance and provides results to management.
  • Your background

  • We are looking for a candidate with Bachelor's Degree in Business Administration, Industrial Engineering or related.
  • At least 4 years of experience in related areas.
  • Knowledge of SAP and MS Office.
  • Advanced english level.
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