Developing the long-term strategy and vision for continuous improvement of provisioning performance
Identifying, documenting and adopting best practices to improve SaaS provisioning experience
Operational ownership of provisioning for all Oracle SaaS offerings
Author and contribute to customer facing user guides, notifications and Self-Service Provisioning interfaces
Partner with business counterpart, product development teams to drive solution to reduce provisioning frictions
Build and enhance automated end-to-end monitoring / smart alerting to reduce the provisioning cycle time
Work with SaaS Product strategy teams, Development release teams and Oracle Cloud Framework solution teams to improve the provisioning experience across all SaaS products
Drive standard root cause analysis and defect / enhancement tracking across all technical teams & compliance tracking, influence new features in the Cloud Framework releases
Develop standards and controls to reduce release defects and regression
Preferred Qualifications and Skills :
MBA / BS / B Tech / BE / M Tech degree with 6+ years of experience with a great academic background.
Team player who can work well with team members in a collaborative environment
Successful candidates should demonstrate high attention to detail, problem solving and analytical skills, teamwork, verbal and written communication skills, excellent command of English and cheery helpfulness.
Strong ability to solve operational problems, with ability to identify and automate common routines
Dedicated team player, and excellent communication skills.
Good Knowledge on Incidents / Request and Change Management process
Raise bugs and work with different technical teams in analyzing and following up on the issues
High degree of professionalism and integrity
Prior knowledge on the quoting, ordering, billing, cloud provisioning solution application is a plus
Experience with cloud products and cloud infrastructure
Prior provisioning process experience is a plus point.
Any other knowledge in any technology like SQL / Java / Web Technology is a big plus point.
Detailed Description and Job Requirements
Work with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure.
As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems.
Prepare flowcharting, perform coding, and test / debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical / business skills in area of specialization.
BS or equivalent experience in programming on enterprise or department servers or systems.