Program Manager (JoinASE)
NetSuite Inc.
Zapopan
hace 2 horas

Responsibilities :

  • Developing the long-term strategy and vision for continuous improvement of provisioning performance
  • Identifying, documenting and adopting best practices to improve SaaS provisioning experience
  • Operational ownership of provisioning for all Oracle SaaS offerings
  • Author and contribute to customer facing user guides, notifications and Self-Service Provisioning interfaces
  • Partner with business counterpart, product development teams to drive solution to reduce provisioning frictions
  • Build and enhance automated end-to-end monitoring / smart alerting to reduce the provisioning cycle time
  • Work with SaaS Product strategy teams, Development release teams and Oracle Cloud Framework solution teams to improve the provisioning experience across all SaaS products
  • Drive standard root cause analysis and defect / enhancement tracking across all technical teams & compliance tracking, influence new features in the Cloud Framework releases
  • Develop standards and controls to reduce release defects and regression
  • Preferred Qualifications and Skills :

  • MBA / BS / B Tech / BE / M Tech degree with 6+ years of experience with a great academic background.
  • Team player who can work well with team members in a collaborative environment
  • Successful candidates should demonstrate high attention to detail, problem solving and analytical skills, teamwork, verbal and written communication skills, excellent command of English and cheery helpfulness.
  • Strong ability to solve operational problems, with ability to identify and automate common routines
  • Dedicated team player, and excellent communication skills.
  • Good Knowledge on Incidents / Request and Change Management process
  • Raise bugs and work with different technical teams in analyzing and following up on the issues
  • High degree of professionalism and integrity
  • Prior knowledge on the quoting, ordering, billing, cloud provisioning solution application is a plus
  • Experience with cloud products and cloud infrastructure
  • Prior provisioning process experience is a plus point.
  • Any other knowledge in any technology like SQL / Java / Web Technology is a big plus point.
  • Detailed Description and Job Requirements

    Work with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure.

    As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems.

    Prepare flowcharting, perform coding, and test / debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.

    Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical / business skills in area of specialization.

    BS or equivalent experience in programming on enterprise or department servers or systems.

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