IT Helpdesk Engineer
Wizeline
Guadalajara, Mexico
hace 4 días

IT Helpdesk Engineer

Wizeline partners with Fortune 500 companies and startups to provide intelligently designed software solutions using the Agile methodology and Distributed teams approach.

Innovation in product development is our core strength. We work towards goals, not checkboxes! We focus on impact, and we are proud to contribute to local economies by developing technology ecosystems and giving back to the communities in which we operate.

Come join a team where all members are empowered to take ownership, raise their hands, and come up with the most inventive and innovative solutions to our partners’ toughest problems.

We are engineering a better tomorrow and creating new opportunities.

What You Will Bring to the Team :

The IT Helpdesk Engineer will be responsible for delivering, maintaining, and improving our IT operations to ensure your colleagues can work seamlessly.

A successful candidate must have strong communication, service oriented skills, and technical knowledge for troubleshooting, process implementation, and automation.

We are looking for a reliable IT Engineer who is passionate about helping a very fast growing organization.

Your Day-to-Day Activities

  • Provide day-to-day IT operational support
  • Provide resolution to the issues raised by the users.
  • Provide maintenance to the equipment of the employees.
  • Document procedures, guidelines, and projects where you are participating.
  • Participate in the design and implementation of IT processes, tools and methodologies to ensure an effective and efficient service delivery.
  • Manage internal IT applications.
  • Evaluate existing processes and translate opportunities into technical requirements, logic, and code.
  • Communicate and coordinate with IT vendors when required.
  • Provide advice, evidence and guidance during audit engagements.
  • Are you fit?

  • 3-4 years of experience with the following skills :
  • IT Engineer, Support Engineer, SysAdmin or related experience.
  • Strong communication skills in English.
  • Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively;
  • making customer issues a priority.

  • Proficient in troubleshooting client issues and efficiently providing long-term solutions and recommendations.
  • Knowledge of operating systems (Mac OS / UNIX).
  • Proficiency in hardware solutions, and diagnostics :
  • Computers and mobiles
  • Printers and
  • Other peripherals (Mice, keyboards, etc.)
  • Scripting and automation skills.
  • Nice to Have

  • Knowledge of Linux, and Windows.
  • Knowledge in Networking (tunnels, 802.1x, firewalls, Switching, WiFi).
  • Administration Knowledge in the Google Suite.
  • AWS / GCP Administration (basic).
  • Python scripting.
  • Industry related certifications (ITIL, Network+, A+, CCNA, etc.)
  • What You’ll Love About Us

  • Our culture : We offer exceptional career growth opportunities to our employees with skill development workshops, mentoring programs, and support for side projects or entrepreneurial work.
  • Our benefits and perks : We offer competitive compensation and employee-centric benefits, including industry-leading maternity and paternity leave, wellness programs, and on-site daycare facilities at our GDL office.
  • We also offer stock options for all employees.

  • Our global family : We offer Work Abroad programs, as well as language training and immigration support for our expat members.
  • AllAreWelcomeHere

    Having an inclusive environment is serious business at Wizeline. Wizeline creates and fosters a diverse, inclusive, and harassment-free workplace in which everyone can achieve their potential.

    All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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