Global Head of Marketplace Operations
Ciudad de México
hace 1 día

Rappi is the fastest growing Latin American startup ever! Backed by the world’s best investors, including Softbank, Sequoia, Andreesen Horowitz, Y Combinator and DST Capital, and we reached unicorn status last year and haven’t slowed down.

At Rappi, no two days are the same. We love to hustle, work hard for a greater good, and strive to be the leading tech company in Latin America.

Rappi is growing at a tremendous rate and this position is crucial in our pursuit at providing a game-changing experience for our users, couriers and partners.

What You’ll Do

  • Help build and lead the Global Marketplace Operations team.
  • Create the tools, rules, and processes to help ensure that we are building a balanced marketplace for our customers, commercial partners, and courier partners.
  • Work closely with local operations, global finance, product and data science teams to optimize Rappi’s marketplace parameters, develop tools for marketplace management, and standardize operating procedures.
  • Create central processes for incentive allocations, system optimization, marketplace rule designs, and reliability management.
  • Lead a high performance team; motivate them to continually achieve higher levels of business impact.
  • Effectively navigate a matrixed environment with country operations, product, growth, finance and other senior leadership.
  • Required Skills and Experience

  • 8+ years of hands-on management experience in operations, finance, analytics, product management, data science and / or project management.
  • Experience in working effectively with internal and external stakeholders in a highly dynamic and constantly changing environment.
  • Strong project management experience.
  • Exceptional business judgement and critical thinking skills.
  • A track record of building, leading and developing a high performing team.
  • Strong leadership and people management skills - you will set the tone for your team and broader teams in the region; driving towards results while also being empathetic towards their challenges - EQ is a must-have.
  • Disciplined organizational skills - you’ll need to prioritize and manage a series of ongoing processes and projects simultaneously.
  • The ability to create and drive strategy but also roll up your sleeves and be proactive.
  • Data-driven decision making mentality and sound business judgment through strong analytical thinking.
  • MBA preferably but not required.
  • What We Offer

  • An opportunity to revolutionize delivery, e-commerce and payments in Latin America with the fastest growing start-up in the sector.
  • Competitive salary and stock options.
  • A chance to innovate and build surrounded by a group of talented and fun colleagues.
  • Location

  • The position can be based in Mexico, Colombia, or Brazil.
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