Customer Success Manager
Paypal
Mexico City, Mexico
hace 1 día

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ : PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy.

Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person.

Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid.

Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Business Objecitives :

Drive success and satisfaction and organic revenue growth of existing merchants through proactive value delivery (including best in class servicing) and churn / decline prevention

Maximize value of merchant portfolio, via increased / optimized use of existing products and incremental revenue through identification of cross-sell and upsell opportunities for new products

Mitigate merchant churn and decline

Responsibilities / activites :

Develop and maintain relationship with merchant to drive organic revenue growth

Partner with merchant and sales stakeholders to develop strategy, build trust and demonstrate value of PayPal

Proactively deliver value to merchants through ongoing use and optimization of existing products

Manage back book portfolio growth; prevent churn and decline and identify opportunities for inorganic growth :

Uncover and address servicing roadblocks and manage merchant health; manage and coordinate support teams to complete servicing activities

Conduct and manage co-marketing campaigns

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