Description MainObjective Controland monitor all IT items provided by DaiCom such as end user devices,consumables and software licenses to assure a proper availability, renovation,substitution and retirement.
Assure an easy but compliant access to theseitems for the end user Main Tasks Assetmanagement Manage the stock for end user IT items assuring the availability of ITassets and consumables as forecasted.
Realize inventory counts, retirements etc. Ensure adequate control regarding stock movements SWPool management Manage the pools for SW licenses Ensure compliance andbudget regarding SW in use Mobilty Provide smartphones, tablet PCs and related services as needed andaccording to DaiCom policies.
Administer the contract(s) with the mobile service provider, incl.devices, renovations etc. Optimize mobile services contracts regarding service level and cost Administer the pool of contracts and the assigned physical devices, suchas SIM cards, cell-phones, mobile APs as well as the responsible end-user.
Provide support to end-users Selfservice platform Maintain the self-service platform for end-users (IT Shop) Maintain the content of items and services updated as well as theworkflows.
Germandesired Work Experience : 3+ years IT industry experience Technical knowledge : Proficientuse of the MS Office Suite Good knowledge of IT-Shop Good knowledge of ITIL Good knowledge regarding the IT Service Industry Good project management skills (SCRUM preferred) Basic knowledge of SCCM Basic knowledge of Active Directory Structured communication Corporate Skills : Agile mindsetCollaboration and teamwork Service and customer oriented