As a Premier Field Engineer (PFE) for Support for Mission Critical (SMC) customers, you will represent Microsoft, deliver SMC services and communicate with corporate customers via telephone, written correspondence, or electronic service regarding escalated problems in Microsoft software products, and manage relationships with SMC customers.
It is your chance to :
critical customer accounts
audiences including highly technical IT professionals, developers,
architects, TAMs, DSEs and executive account management
monitor or fix issues, or create customer specific content; this may
involve writing sample code or new IP development type of work
diverse audiences and participate in the 24X7 on-call rotation model
reviews, to ensure timely delivery (travel is up to 20%)
Skills and Qualifications :
Azure / IaaS / Paas / .Net
High level of experience working with Microsoft Server products alongside Microsoft Azure IaaS / PaaS / Data Warehouse and experience with troubleshooting, configuring and supporting Network and Hybrid scenariosWorking knowledge in several areas of Azure PaaS and / or IaaS, such as Azure deployment, ARM template, Application Insights, PowerShell Scripting, Security, High Availability, Azure Storage, Azure Virtual Machine, Backup / Disaster Recovery, Patching, Clustering, service
resilience, SQL Azure, ADLS and distributed systems etc.Experienced in DevOps and knowledge of Azure Web Aps, Service Fabric and .NET
Azure Cloud Services, Security and Monitoring
Experience in working with Microsoft Service products alongside architecture and implementation of Azure Cloud Services (Web / Worker Role), Application Insights, Azure Security, OMS Knowledge and Azure IaaS / PaaS based solutionsSolid understanding of client / server, networking, and Internet technologies fundamentalsUnderstanding of n-tier solutions
Key Skills & Knowledge :
this may involve writing code
Bachelor’s Degree in Computer Science, Computer Information System, Math, Engineering, Business preferred
Up to approximately 20%, intermittent travel; there will be business need to travel domestic within LATAM and international depending on the account you will own
Location : Mexico City, Mexico
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.