Premier Field Engineer
Microsoft
Mexico
hace 6 días

As a Premier Field Engineer (PFE) for Support for Mission Critical (SMC) customers, you will represent Microsoft, deliver SMC services and communicate with corporate customers via telephone, written correspondence, or electronic service regarding escalated problems in Microsoft software products, and manage relationships with SMC customers.

It is your chance to :

  • Act as the customer lead for proactive and reactive service delivery for mission
  • critical customer accounts

  • Demonstrate strong interpersonal and communication skills, while working with diverse
  • audiences including highly technical IT professionals, developers,

    architects, TAMs, DSEs and executive account management

  • Maintain strong relationships with customer contacts to ensure a successful
  • customer experience

  • The potential to develop IP to support delivery excellence, custom scripts to
  • monitor or fix issues, or create customer specific content; this may

    involve writing sample code or new IP development type of work

  • Manage crisis situations that may involve politically challenging issues with
  • diverse audiences and participate in the 24X7 on-call rotation model

  • Available to travel within the LATAM to conduct lifecycle related assessments and
  • reviews, to ensure timely delivery (travel is up to 20%)

  • Collaborate with Product Groups, Service Engineering and other technical teams within
  • Microsoft

  • Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and
  • Responsibilities

    Skills and Qualifications :

    Azure / IaaS / Paas / .Net

    High level of experience working with Microsoft Server products alongside Microsoft Azure IaaS / PaaS / Data Warehouse and experience with troubleshooting, configuring and supporting Network and Hybrid scenariosWorking knowledge in several areas of Azure PaaS and / or IaaS, such as Azure deployment, ARM template, Application Insights, PowerShell Scripting, Security, High Availability, Azure Storage, Azure Virtual Machine, Backup / Disaster Recovery, Patching, Clustering, service

    resilience, SQL Azure, ADLS and distributed systems etc.Experienced in DevOps and knowledge of Azure Web Aps, Service Fabric and .NET

    Azure Cloud Services, Security and Monitoring

    Experience in working with Microsoft Service products alongside architecture and implementation of Azure Cloud Services (Web / Worker Role), Application Insights, Azure Security, OMS Knowledge and Azure IaaS / PaaS based solutionsSolid understanding of client / server, networking, and Internet technologies fundamentalsUnderstanding of n-tier solutions

    Qualifications

    Required Qualifications

  • 3+ years of experience as a services engineer or systems engineer within Azure, AWS or other Cloud Services
  • 3+ years of technical expertise in an enterprise environment
  • Proficient in both speaking and writing English & Spanish
  • Key Skills & Knowledge :

  • Strong problem-solving and technical leadership skillsWorks well in a global team environment, a rapid learnerExcellent communication and presentation skills in front of small and large audiences -Effective learning skills, desired background in Microsoft technologiesExperience within AWS or other Cloud Services Candidates with Service engineer or system engineer background will be preferable Open source and Linux skillsUnderstanding of and experience with ITIL / IT Service Management and / or DevOps practicesUse trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs;
  • this may involve writing code

    Education :

    Bachelor’s Degree in Computer Science, Computer Information System, Math, Engineering, Business preferred

    Travel :

    Up to approximately 20%, intermittent travel; there will be business need to travel domestic within LATAM and international depending on the account you will own

    Location : Mexico City, Mexico

    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .

    Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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