Ejecutivo de Servicio Afore
Manzanillo, Mexico
hace 2 días

The Service Rep 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function.

The overall objective is to analyze the best course of action to resolve client issues..

Responsibilities :

  • Assist with evaluating and resolving service inquiries from clients across different platforms
  • Effectively use various computer systems to complete assigned tasks and address account inquiries
  • Develop and maintain working knowledge specific groups of Citi products and services
  • Analyze and identify potential risks and identify solutions that meet client needs
  • Complete assigned tasks in an accurate and efficient manner
  • Solve disputes and retain clients, while minimizing opearting loss, through adherence to established rules and regulations
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Qualifications :

  • 2-4 years’ work experience in a related role
  • Proficient in Microsoft Office and Windows Operating Systems
  • Demonstrated experience solving customer service inquiries
  • Effective verbal and written communication skills
  • Ability to work in a fast pace environment
  • Excellent technical and data entry skills, including the utilization of a 10-key touchpad
  • Proven ability to navigate multiple systems and customer service platforms concurrently
  • Education :

  • High School diploma or equivalent
  • This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

    Funciones Principales del puesto

    Atención y servicio a clientes en centros

    de atención y sucursales de acuerdo a la normatividad vigente.

    Asesoría en trámites de retiro, cambio y actualización de datos, enrolamiento

    biométrico trámites de traspaso y

    afiliación, ahorro voluntario, resolución

    de problemas y quejas de los clientes.

    Formación Académica

  • Deseable Licenciatura / Áreas
  • Económicas, Administrativas y

    Sociales e Ingenierías

  • Necesario Bachillerato concluido comprobable
  • Experiencia (en años)

    Necesario 1 año de experiencia en servicio a

    clientes face to face

    Deseable 1 año de experiencia en trámites relacionados con Afores y pensiones

    Conocimientos Técnicos

    Conocimientos generales en procesos de atención a clientes cara a cara, excelente manejo de paquetería office.

    Deseable manejo de tecnología digital (Tablet, Smartphone, lectores biométricos)

    Actitud de Servicio

    Habilidades para trabajar

    bajo presión

    Alta orientación al control y


    Desarrolla a Nuestra Gente

    Impulsa Valor a los Clientes

    Genera Progreso

    Vive nuestros Valores

    Entrega Resultados

    Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - MX

    Time Type : Full time

    Citi is an equal opportunity and affirmative action employer.

    Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.

    Citigroup Inc. and its subsidiaries ("Citi ) invite all qualified interested applicants to apply for career opportunities.

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    To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.

    To view the EEO Policy Statement CLICK HERE.

    To view the Pay Transparency Posting CLICK HERE.

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