Who is Percona? Percona is an industry leader in providing elite services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments.
Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.
The Percona Support Team Percona Support is a global, elite team of engineers who love getting to the bottom of weird and interesting database behaviour.
We understand our customers’ business needs and the nuances of their technical environments. This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures.
What you’ll be doing You’ll be teaming with some of the most well known database experts in the industry who are even better teammates, friends and mentors.
You’ll have the opportunity to develop your own skills and become more powerful than you can possibly imagine . with databases.
This is not a boring, entry-level role where you’ll just be triaging the boring and monotonous. Your main responsibility will be helping our customers’ DBA teams when they need expert assistance.
You’ll do that by gathering relevant data and investigating issues to provide a detailed analysis of your findings in a digestible format by email, instant message or voice.
For more serious and production impacting issues, you’ll perform screen sharing sessions to help them quickly navigate and resolve issues.
When you’re not fixing things, you’ll be authoring new blog posts on interesting topics for our open-source community to digest, answering questions on our forum, creating new articles in our customer facing knowledge base for more frequently seen issues, and hosting webinars amongst other things.
What does it take to be a Percona Superhero?
What Will Make You Stand Out