O2C Collections & Disputes Associate - Latin America
Guadalajara, , Mexico
hace 6 días

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The incumbent in this position will be responsible for ensuring a good relationship with customers to obtain customer payments by their due date, working directly with them to resolve any customer disputes and to follow up on past due customer receivables accounts.

Initial focus will be for the countries of Panama, Colombia, and Chile and the export sites supported through each of these countries.

The scope may expand to include Mexico and Argentina.

Core Activities

  • Monitor customer receivables for Latin American countries to ensure timely payment
  • Be seen as a goto information resource for O2C Customer collections and dispute issues
  • Use the FSCM module to see the end to end view of receivables for each customer with a dispute and update FSCM with new information gained such as information collected from customers.
  • When a customer disputes a collection item, contact the customer to understand the dispute and work with other members of the O2C and Supply chain process to resolve the dispute
  • Clearly resolve each customer dispute with good documentation, including confirming alignment from the customer
  • Update Elanco leadership on recurring customers facing collections issues and present performane improvement plans as needed.
  • Build deep understanding of all applicable process documentation & training materials to ensure operation in compliance
  • Operational awareness of all applicable Sox & Operational controls for the area
  • Actively work with the core team members, internal customers / business partners, and LSP team members to build effective working relationships
  • Demonstrate excellence in all interactions with our Shared Service Centers, internal customers & business partners
  • Build and maintain a strong knowledge of Elanco's product lines within the market
  • Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture
  • Qualifications and Skills

    Bachelor Degree in Business and / or Accounting (or equivalent work experience)

    23 years’ experience in O2C or Finance function (with knowledge of supply chain management export business), preferably with knowledge of credit management & customer service and experience in identifying and delivering process change

    Ability to handle complexity and utilize analytical skills, with attention to detail

  • Ability to proactively & effectively analyze & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
  • Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external team members
  • Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture
  • Actively work with the core team members & Global O2C team to drive improvements for processes
  • Ability to work in high volume / fast paced environment
  • Experience with SAP S4 / Hana & / or ECC version. Experience with SAP Sales & Distribution and Financial, and FSCM Modules, Experience in Business Warehouse or Business Objects, MS Excel, Word and PowerPoint.
  • English & Spanish required

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