Customer Success Associate
CCT Concerta Servicios Empresariales SA de CV
Jalisco, Jalisco
hace 5 días
source : Ecadoo

We re looking for a friendly eager to learn Customer Success Associate to join our customer success team In this role you will use your passion for tech to provide our customers with a world class experience SimplePractice is built for our customers and supporting their success is our top priority We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products You ll be an integral member of the customer success team getting to know and responding to thousands of SimplePractice customers and working collaboratively with our team to constantly improve our customer success materials and processes This role will give you front row access in a startup while you provide tangible value and support to our growing community What is the Structure of this Job This is a full time position For the first 3 months of employment you ll be expected to be in our office from 9 00am to 6 00pm Monday through Friday There is some flexibility with working hours over time We re looking for individuals that can also offer non traditional business hours availability including weekends to help us manage our team s response time goals throughout the entire week There is an opportunity for some remote work down the line on an ad hoc basis but the option to work remotely full time is not an option we love collaborating in person and building our team culture face to face What Would You Do for Us Triage incoming customer support emails to other specialty agents answering up to 30 of all new emails nbsp Troubleshoot basic product and insurance related issues that our customers face with insurance billing featuresAct as liaison between our customers and the clearinghouse we partner with to process insurance claims and enrollments nbsp Work with your team to identify patterns in support emails and keep an eye out for bugs or problems with the softwareLead live Q A product orientation sessions and 1 to 1s nbsp Help your team answer all incoming inquiries in 60 minutes or less continually striving for swifter response timeAnswer customer chats schedule phone calls and hold live screen sharing sessions with customers Our Customer Success Associate Must Haves Self managing and have a sense of urgency to complete work efficiently and accuratelyComfortable with ambiguity to determine the best solution for our customers nbsp Ability to manage multiple platforms of communicationUpbeat fun and confident and can pitch in on camera in some of our live online customer classesTech savvy and comfortable with web apps Slack Asana Zendesk Google Docs and the like You should be able to use them with ease and be sharp enough to troubleshoot any issues you have More About You You re highly empathetic and patient and really love helping peopleYou re obsessive about creating an exceptional experience for each of our customersYou have impeccable written and verbal communication skills with an emphasis on casual friendly conversational toneYou re self managing self starting and self motivating and can organize in a multitasking environment and can adjust priorities on the flyBig plus if you have past experience working with Zendesk or in start up environmentsPrevious insurance background not necessary nbsp What s the Next Step Great question If you re interested and would like to be considered for this role please provide us with your resume and respond to the application below About SimplePractice nbsp We build software that helps health wellness professionals run their private practice We ve helped thousands of professionals by offering intuitive people centric software that s totally focused on running a business and helping patients That s what our customers care about so that s all we care about We know this because we value relationships and constantly speaking with customers is the only way to deliver a great product We re a growing startup founded by a successful entrepreneur who was a therapist himself at one point in his career

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