ServiceNow Support Professional
Mexico City, Distrito Federal, MX
hace 4 días

Overview :

Celanese is a Fortune 500 global chemical innovation company that engineers and manufactures chemicals used in products essential to everyday living.

Headquartered in Dallas, TX, we employ over 7,700 dedicated people working between 43 facilities across 18 countries. We are committed to employee growth and creating shareholder value to ensure continued opportunities make a difference.

Our company focuses on the safety of its employees, provides competitive compensation (including benefits starting day 1), and emphasizes giving back to the community.

Responsibilities :

  • Develop and support ServiceNow integrations and IT process automation using ServiceNow.
  • A member of our ServiceNow support team who will help us improve, expand, and support ITSM, ITOM, and ITBM, with a strong focus on ITOM development and expansion.
  • Create and configure Business Rules, UI Policies, UI Pages UI Actions, Client Scripts, Scheduled Jobs, CMDB Design and Data Access, Event Management, Discovery, REST API
  • Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow. Comfortable with Integrations : APIs (REST and SOAP), LDAP Proficient in JavaScript, HTML, Angular, PowerShell
  • Coordinate and support ServiceNow patching and upgrades.
  • Develop and support Discovery and implementation of CSDM guidance. Load, manipulate and maintain data between Service-now and other systems using xml, import sets, transform maps.
  • Create ServiceNow reports and dashboards. Custom Discovery Probe and Sensors.

  • Develop and support ServiceNow MID servers required for ITOM, Event Management and Discovery
  • Qualifications :

  • Excellent English (Bilingual English - Sapanish).
  • Flexibility to work with global teams in different time zones.
  • 2-3 years off ServiceNow administration or development experience, ITOM or ITSM
  • Good communication skills, verbal and written; ability to document, and cross-train ServiceNow support team members as we expand our use of ServiceNow.
  • 2-3 years of ServiceNow development, ITOM specific.
  • Strong understanding ITOM Event Management, with enterprise monitoring integrations.
  • 5 + years within global IT Operations experience in storage, network and compute of enterprise environments
  • Required Education : ServiceNow Administration certification a plusITIL v3 certification a plus
  • Language : Must be fluent in English and Spanish.
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