We are currently seeking an experienced Analytics Client Service Analyst to join our Client Coverage organization in Monterrey.
The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world.
Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products.
Client contact is primarily via telephone and email, but occasional travel may be required for on-site presentations or trainings.
Client Service Analysts work closely with account managers and consultants to develop and maintain client relationships.
Scope of Responsibility
Answer detailed client inquiries about MSCI products and methodology
Participate in developing client relationships through proactive follow up on issues raised by clients
Analyze market performance and data for our clients on a reactive and a pro-active basis
Maintain relationships by ensuring relevant product and model information is shared with clients
Provide client feedback to the Coverage, Product Management, Research, and Production groups
Act as point of contact for routine inquiries and data requests
Keep up with current events and trends in the market place
Specific Knowledge / Skills
A self-starter and highly motivated, ability to work individually and within a team
Ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients
Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines
Track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities
Ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of functional, geographic, and business lines
Ability to develop value-added contributions to both internal and external clients
Track record of challenging self and others to anticipate future trends and creatively capitalize on opportunities
Ability to speak and write in foreign languages a plus
Deep understanding of international financial institutions and global financial markets
Demonstrated understanding of financial topics, such as : modern portfolio theory, equity and portfolio construction, optimization, CAPM, multi-
factor risk models, market risk, credit risk, and VaR
Strong analytic, quantitative, and problem solving skills
Excellent verbal and written communication skills
3-5 years’ experience in Financial Services
Undergraduate degree in finance, economics, statistics, mathematics, or other quantitative fields required.
MFE, MBA, Master’s Degree and / or CFA, or equivalent highly desired
Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.
To all recruitment agencies : MSCI does not accept unsolicited CVs / Resumes. Please do not forward CVs / Resumes to any MSCI employee, location or website.
MSCI is not responsible for any fees related to unsolicited CVs / Resumes.
MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership / union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy / maternity leave), veteran status, or any other characteristic protected by law.