Mexican Customs Service Representative
Buckland Customs Brokers Ltd
Silao, Guanajuato
hace 9 días

This position is responsible for coordinate handling of the documentation preparation, monitoring and coordinating of customs release of shipments for the import of commercial goods into Mexico and Mexican exports into the rest of the world in accordance with Mexican Customs Regulations.


  • To provide the highest level of customer service to clients, vendors, and service providers in acquiring the proper import / export documentation.
  • Facilitate set up of Mexican IOR file with Buckland MX broker Portfolio Partnership.
  • Integrate Legal MX files on IOR and update forms in compliance on Mexican regulations early on calendar year.
  • Coordinate all shipments for customs clearance on timely fashion and ensure process flow based on best practices per shipment type : Air, Land and Ocean.
  • Communicate, delegate and expedite shipment clearance through multiple ports with Buckland MX Vendors in accordance on client’s priorities and instructions.
  • Assist on Compliance and monitor operations per types : V1, RT, F4, A3 and other as requested.
  • Preparation of customs and internal documents for customs clearance.
  • Coordinate daily tasks in an efficient manner; prioritize activities and define urgent process reviews for Warehouse and office improvement.
  • Completion of mid to high volume shipment clearance for Air, Land and Ocean on different Mexican Ports of entry / outcome.
  • Prepare daily and weekly reports based on shipment status for Air, Land and Ocean shipments.
  • Assess customs operation performance for MX Vendors.
  • Provide information requested for Mexican Trade compliance.
  • Perform auditing on BGSS and shipments documents are promptly upload on Buckland Portal.
  • Queries handled in a prompt, efficient and professional manner
  • Integrate Summary Shipment for Liquidation Box Reports.
  • Provide management reports and full accountability for billing.
  • Client servicing and reporting of any issues to Team Leader / Manager
  • Work to be performed in conformance with the Buckland Quality System (BQS)
  • Other duties or projects as assigned.

  • To provide the highest level of customer service to clients, vendors, and service providers.
  • Provide reports and KPI in fashionable time.
  • Make available any sort of information to reduce Shipping time or to facilitate expedite shipments.
  • Document process and enhance communication between peers.
  • Offer on-site training to Client.
  • Communicate directly to Southbound Manager of any issues that arise.

  • 5 Years plus experience with Mexican Import / Exports Operations.
  • International Business / International commerce / International Logistics Bachelor Degree.
  • Proven Knowledge on Mexican Legislation in Foreign Trade Business.
  • Customs Experiences is an asset.
  • Working knowledge of Microsoft Office, excel skills, Windows, an asset.
  • Excellent customer service skills and ability to generate and follow up on sales leads
  • Ability to identify, develop and implement processes improvement initiatives
  • Demonstrated problem solving, organization skills with attention to detail
  • Strong attention to detail and ability to handle multiple tasks.
  • Strong team player with the ability to work independently.
  • Above average and accurate keyboarding skills.
  • English Language Skills as native or second language (Toefl 550).
  • Must be flexible for work on weekends and holiday as required.
  • Some travel may be required to our office locations.
  • US Visa B1 / B2
  • Impeccable record.
  • Position Regulated by Mexico STPS.
  • Applicants and employees have 182 days from the date they knew or reasonably should have known that accommodation was needed to submit a written request for such an accommodation.

    Legend : "F" for frequently; "O" for occasionally; "N" for not at all.

    Physical -ON the job the employee must :

    O Bend, Squat, Kneel, Reach above shoulder

    F Sit, Handle objects (manual dexterity), use fine finger movement

    N Crawl, Climb

    Physical -Must carry / lift loads of :

    N Heavy (over 50 lbs.)

    Environment -ON the job the employee must :

    O exposed to excessive noise, is around moving machinery

    N exposed to dust, fumes, gases, radiation, microwave, drives motorized equipment, Works in confined quarters

    Mental - ON the job the employee must :

    F read / comprehend, write, preform calculations, communicate orally, reason and analyze

    Name Printed / SignatureDate

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