Java Dev Specialist for L2 Supp (No production support)
Amdocs
Guadalajara, JAL, MX
hace 2 días

In one sentence

Responsible for providing outstanding technical support to a global customer base.

Keeps ownership for the resolution of sophisticated technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction

What will your job look like?

  • You will
  • Provide engineering expertise to fix, modify and engineer software solutions and configurations to ensure the product / solution performs within efficient design specifications

    Investigate, debugs and reproduces issues, provides fixes and workarounds and verifies changes to ensure continued operability of the software solution

    Have the opportunity to work on products which are Microservices, Cloud (Kubernetes, OpenShift, AWS, Azure) and NoSQL DB (Couchbase) based.

    Analyze production issues from the business and application / code perspective and outlines corrective actions.

    Be the technical focal point with other teams to resolve cross product / solution issues.

    Have the ownership and accountability of specific modules within an application and provide technical support and mentorship in problem resolution for sophisticated issues.

    Demonstrate continuous improvements and increased efficiency to the software or business processes by utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions.

    Contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality SLAs, etc

    Connect with internal / external customers to improve the understanding of customer problems and verifies that an appropriate resolution has been applied.

    All you need is...

  • 5 to 7 years' experience working with Java, is required
  • Experience with, any script language, SQL, Microservices and Cloud technologies, are required
  • Proficient English (written and spoken, at least 85%)
  • Guadalajara
  • Why you will love this job :

  • You will gain valuable experience and wide knowledge of Software integrative systems
  • You will have the opportunity to be exposed to sophisticated market technologies
  • You will work with multi channels and divers area of expertise
  • We offer law benefits (Social security, Christmas bonus, vacations, etc.) and an awesome package above law for you and your family members.

    Apply and join us! We are looking for you!

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