In one sentence
Responsible for providing outstanding technical support to a global customer base.
Keeps ownership for the resolution of sophisticated technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction
What will your job look like?
Provide engineering expertise to fix, modify and engineer software solutions and configurations to ensure the product / solution performs within efficient design specifications
Investigate, debugs and reproduces issues, provides fixes and workarounds and verifies changes to ensure continued operability of the software solution
Have the opportunity to work on products which are Microservices, Cloud (Kubernetes, OpenShift, AWS, Azure) and NoSQL DB (Couchbase) based.
Analyze production issues from the business and application / code perspective and outlines corrective actions.
Be the technical focal point with other teams to resolve cross product / solution issues.
Have the ownership and accountability of specific modules within an application and provide technical support and mentorship in problem resolution for sophisticated issues.
Demonstrate continuous improvements and increased efficiency to the software or business processes by utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions.
Contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality SLAs, etc
Connect with internal / external customers to improve the understanding of customer problems and verifies that an appropriate resolution has been applied.
All you need is...
Why you will love this job :
We offer law benefits (Social security, Christmas bonus, vacations, etc.) and an awesome package above law for you and your family members.
Apply and join us! We are looking for you!