Job Description (Posting).
Web Security L2
Must have 5+ years’ experience with managing Web security solutions including on-prem and cloud proxies.
Should be able to develop, Implement and maintain Web access policies in large and complex environment.
Should have working experience on Blue coat Proxy solutions.
Solid knowledge of technologies such as TCP, UDP, IP, HTTP, HTTP2, SPDY, and QUIC
Good hands on exposure on defining Internet access policies.
Good hands on exposure on SSL encryption and decryption concepts.
Good hands on exposure on defining and modifying PAC files
Support troubleshooting of Web connectivity problems to determine root cause.
Perform Proxy solution component upgrades.
Working experience using Bluecoat VPM and CPL.
Must have exposure in defining SLAs
Good hands on exposure on troubleshooting, change management & incident management.
Must have expertise in defining Standard Operating Procedures
Must have expertise in Remote Infrastructure management for network and information security
Should be able to manage day to day activity of managing Web security devices
Familiar with security solutions including but not limited to Firewalls, IDS, IPS.
Primary Skill Set : Proxies (Bluecoat / Symantec)
Secondary Skill set : Firewalls
Communicate and manage client needs and expectations
Should have B.Tech. / MCA degree
Minimum 5 + years of relevant Cyber Security experience
Works well in a team environment and independently
Strong analytical and problem-solving skills
Excellent listening, verbal and technical writing skills
Bluecoat technical certification
1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.
To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
BE / B.Tech (Hons), MCA, ME / M Tech
EIS-Network Data-Network Data