Technical Specialist
HCL Technologies
Guadalajara, Mexico, Mexico
hace 5 días

Job Description (Posting).

Web Security L2

  • Must have 5+ years’ experience with managing Web security solutions including on-prem and cloud proxies.
  • Should be able to develop, Implement and maintain Web access policies in large and complex environment.
  • Should have working experience on Blue coat Proxy solutions.
  • Solid knowledge of technologies such as TCP, UDP, IP, HTTP, HTTP2, SPDY, and QUIC
  • Good hands on exposure on defining Internet access policies.
  • Good hands on exposure on SSL encryption and decryption concepts.
  • Good hands on exposure on defining and modifying PAC files
  • Support troubleshooting of Web connectivity problems to determine root cause.
  • Perform Proxy solution component upgrades.
  • Working experience using Bluecoat VPM and CPL.
  • Must have exposure in defining SLAs
  • Good hands on exposure on troubleshooting, change management & incident management.
  • Must have expertise in defining Standard Operating Procedures
  • Must have expertise in Remote Infrastructure management for network and information security
  • Should be able to manage day to day activity of managing Web security devices
  • Familiar with security solutions including but not limited to Firewalls, IDS, IPS.
  • Primary Skill Set : Proxies (Bluecoat / Symantec)

    Secondary Skill set : Firewalls

  • Communicate and manage client needs and expectations
  • Should have B.Tech. / MCA degree
  • Minimum 5 + years of relevant Cyber Security experience
  • Works well in a team environment and independently
  • Strong analytical and problem-solving skills
  • Excellent listening, verbal and technical writing skills
  • Bluecoat technical certification
  • 1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.

    To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.

    To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases


    BE / B.Tech (Hons), MCA, ME / M Tech

    Skill (Primary)

    EIS-Network Data-Network Data


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