Sales Processing Analyst
Micro Focus
Tlaquepaque, Mexico
hace 6 días

Job Description :

  • Responsibilities
  • Performing a variety of routine Order Management tasks, owning workload, producing high quality work, building on and applying knowledge, and making decisions based on policies, procedures and guidance from manager
  • Reviewing Purchases Orders to Quotes, identify order issues and enter all types of orders while ensuring applicable business rules and corporate policies are followed
  • Generating, amending and recording orders in ERP systems and supporting alignment to corporate booking policies
  • Tracking and informing management of New Business and retention trends using order booking data, working towards specific targets and monitoring team KPIs alongside Sales Operations (e.
  • g. acceptance rates, renewal rates, speed of response, number of changes)

  • Archiving and maintaining customer quote histories and responding to enquiries from other teams / auditors on quotations
  • Working with downstream teams to resolve order queries
  • Collaborating with the broader Quote to Cash team and internal stakeholders to create a seamless, efficient end-to-end process and perform work in-
  • line with established Service Level Agreements with internal organizations

  • Assisting with ad-hoc work and Order to Cash projects as needed, including, but not limited to process improvement initiatives, process documentation, implementation of internal controls and system changes
  • Contributing towards team goals, reporting on progress and analysing the team performance towards operational metrics / KPIs
  • Supporting development of junior team members
  • Required Skills and Experience

  • Education and Experience
  • University degree preferably related to Finance / Accounting or equivalent experience
  • Typically 2-3 years of experience in Finance / Accounting with direct exposure to New Business / Renewals
  • Experience in a Global Technology or Software Company is preferred
  • Experience working in a Shared Service Centre is preferred
  • Experience across multiple areas of the Quote to Cash process is an advantage
  • Knowledge and Skills
  • Fluency in the English language (mandatory)
  • Good problem solving skills
  • Ability to work with different information systems and business applications
  • Good proficiency with Microsoft Office (particularly Excel and Outlook)
  • Good understanding of New Business & Renewals process
  • Ability to adapt to a changing environment
  • High level of attention to detail
  • Ability to independently and to make key decision under pressure
  • Good time management and multi-tasking abilities, with an ability to meet multiple deadlines
  • Highly organized and motivated team player
  • Other
  • Must have the existing right to work in the country you are applying for (mandatory)
  • Ability to travel may be required (up to 10% of the time)
  • Ability to work in excess of standard hours to ensure deadlines are met, specifically during quarter end and year end periods
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