Digital Operations Centre (DOC) Lead
Ciudad de México, Ciudad de México, México
hace 13 horas
source : JobLeads

Digital Operations Centre (DOC) Lead : 0000EKVA

At HSBC weare committed to build a culture where all employees and customers are valuedregardless of gender, age, sexuality, ethnicity, disability, religious belief,background and any other aspect of personal difference

HSBCemployees are committed to act with courageous integrity and standing firm forwhat is right. We are reliable, open to different ideas and cultures andconnected with customers, community, regulators and with eachother."

HSBC invites youto participate in our recruitment process for :

DigitalOperations Centre (DOC) Lead

The DOC Lead is responsible foroverseeing the day to day management of the delivery of the Automation projectsusing the multi-technologies in the DOC.

The role holder will ensure that theDOC is operating and performing to the standards set by the CoE as well asdelivering against agreed timelines and requirements.

The role holder will linemanage the Test Analyst and Development Lead

  • Reports directly to the Global Head ofAutomation
  • Functionally directly manages tworesources in the DOC
  • Works in the DOC in the Guangzhou office
  • Role Dimensions

    Development of Automation solutions in the LATAM region and the ongoingmaintenance of live solutions built in that DOC.

    The size of the team will grow as demand for more automations isidentified. This will initially startwith RPA resources but may well increase to include other automationtechnologies such as Workflow, Digital forms and Cognitive

    Principal Accountabilities :

  • Oversees the management andimplementation of the technical solutions and providing technical support forlive processes built by the DOC
  • Monitor and refresh change andimplementation toolkit, including, stakeholder management and readinesssolutions (for tailoring locally)
  • Manages the delivery ofprojects against agreed timelines and business requirement
  • Ensure the DOC is operating andperforming to the standards set by the CoE
  • Lead a positive workenvironment and promote teamwork to drive engagement
  • Foster close collaborationbetween the DOC, CoE, OTPE and Global Command Centre
  • Liaises with the COE PMO / Planning to ensure adequate resources are available to support allocatedprojects
  • Participate in appraisalprocesses as appropriate
  • Build a team with the requiredmix of skills and capabilities for the job at hand
  • Line management for directreports and leadership of the wider team adhering to HSBC performancemanagement guidelines
  • Inspire and engage peoplethrough policy to create an inclusive, high performing, and client-centricculture, enhancing the client experience
  • Creates an environment whichencourages development and uplifts capability within the team
  • Take prompt action to addressany activities and behaviours that are not consistent with HSBC's diversitypolicy
  • Knowledge

  • Strong understanding of Automationtechnologies, the operational processes and when Automation should be used
  • Awareness of industry best practice RPAmethodology, design standards and tools
  • Awarenessof at least one of the Automation technologies in the DOC toolkit
  • Experience

  • Previous experience within ITor Automation (1+ year) and Line Management environment
  • History of successful deliveryof business transformation or IT programs
  • Proven track record in asimilar role would be advantageous
  • Capabilities

  • The role requires an articulateindividual; comfortable dealing with management
  • Strong written and verbalcommunication skills required
  • Excellent interpersonal skillsrequired
  • Must be well organised and ableto multi-task effectively and efficiently
  • Experience in negotiation andconflict management
  • Ability to problem solve,clearly articulate requirements, and implement and drive change
  • Energy, enthusiasm, and drive
  • Strong leadership skills anddemonstrates strategic thinking
  • Qualifications and Accreditations

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