Floor Support Engineer
Ciudad Juarez, MX
hace 23 horas
source : Empleos Maquila

GENPACT Solicita : Floor Support Engineer Descripción y Requisitos

Responsibilities :

  • Senior IT L3 - coverage during normal business hours and non-business hours.
  • Train Floor Support staff on operational procedures and troubleshooting techniques. Provide training on new hardware and / or software applications.
  • Collaborate tightly with other IT departments to provide support in maintenances, projects and daily basis tasks.
  • Develop daily, weekly and monthly reports on floor support team’s productivity tasks.
  • Maintain the IT Assets Inventory updated.
  • Manage imaging of systems and the deployment of applications via SCCM, MDT, WDS or the tool in place.
  • Troubleshoots, resolves and / or escalates trouble tickets related to technical difficulties with hardware, software, and the network and escalates issues as needed to other support teams
  • Self-motivated and result oriented team player
  • To promote digital ideas within the team to increase DNA.
  • Qualifications :

  • Associate’s Degree or equivalent experience in Computer Science, Information Technology or similar field.
  • 2 to 4 years of experience as IT Supervisor or the equivalent.
  • English fluent 80% essential.
  • Basic knowledge in other areas of technology or digital.
  • Technology certification desirable.
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