Senior Technical Analyst
Calypso Technology, Inc
Mexico City, MX
hace 3 días

Senior Technical Analyst- SaaS Support

About us

  • is a cloud-enabled provider of cross-asset front-to-back solutions for financial markets with over 35,000 users in 60+ countries.
  • our award-winning software improves reliability, adaptability, and scalability across several verticals, including capital markets, investment management, central banking, clearing, treasury, liquidity, and collateral.

    Calypso is pioneering innovative technologies (native cloud technology, AI, Big data) that reimagine capital markets.

    We live by our core values : Transparency, Accountability, & People.

    Division overview

    Customer Success contributes to our efforts to enhance and transform the Calypso customer experience via a client-centric approach (building and maintaining relationships, proactively identifying potential crises that may detrimental to the user experience, meeting and exceeding client expectations).

    Thus, helping to differentiate Calypso and contributing to the growth of our business. Customer Success is composed of several organizations (Customer Delivery, Cloud Services, Calypso Learning Services, Customer Support and Customer Success Management) that manage the customer’s journey at Calypso, all of which are aligned to this common goal : providing the best customer experience via world-class service for our growing customer base.

    Team and Role overview

    Calypso SaaS provides the Calypso Application in a secure, robust, and redundant hosted environment with availability of all Core Calypso Interfaces and data transfer with external parties and internal systems via Secure FTP or Real-Time Messaging, while also performing regular software upgrades and maintenance.

    SaaS Support serves as the single point of contact for all issues and SaaS clients.

    We are seeking a senior functional and / or technical SaaS Support Analyst with experience gained in the capital markets industry working for a software vendor, consultancy, and / or trading floor.

    This should include production support of Front and / or Middle Office Systems in one or more of the following : Fixed Income, FX, Interest Rate Derivatives, Credit Derivatives, Equity Derivatives, or Risk.

    Responsibilities

  • You will work directly with users of the Calypso system to ensure proper scoping, implementation, go-live, upgrade, and production daily use of the mainly front office solutions used by SaaS customers.
  • Be hands on with the system integration teams to guide and help configure and test the systems and environments to ensure that they meet the business requirements.
  • This will include areas such as testing of market data, including zero curves, probability curves, correlation matrices, dividend curves, etc

  • Assist customers in identifying functional gaps in the core front office product, and to create detailed functional specifications for the gaps.
  • Manage issues and track timeline of bug resolution development deliverables, and keep the customer informed of progress.
  • Co-own deployment of developments into SaaS clients Environments, including identification of key setup and configuration tasks, scope considerations, timeline and scheduling, and resource requirements.
  • Provide partial Production Support by managing complex product and Environment issues related to the installation, use, and maintenance of Calypso products such as investigating logs, code, database queries, etc...
  • Requirements

  • Solid experience in systems business analysis, preferably in the capital markets industry with Production Support responsibilities.
  • Experience with our platform or other internal / external platforms on front to back office systems (such as Murex, Kondor, Lumina) is essential
  • Strong experience within Java or Python
  • Strong ability to map conceptual financial and business elements to practical system capabilities. Should be able to translate front office or back office business requirements into actual system configuration.
  • Fluency in English and Spanish you will be working with US clients.
  • Prepared to work shift patterns and occasionally weekends to support our clients
  • Our office

    Mexico City office is the newest office opened by Calypso, opened late 2019 and growing fast. We’re Located in a luxurious building at Napoles, which has a characteristic that highlights the architecture of the localization.

    Located at Insurgentes Avenue, the locale offers a wide variety of facilities and services, as well as the best transportation system in the entire city.

    Proximity to world-class hotels as the Crowne Plaza, WTC and the Polyforum Theater. Additional exclusive restaurants and shops of the best brands are within a few minutes’ walk.

    We’re on the 7th floor located inside a Regus place, Calypso has 2 offices all furnished and equipped, the floor has bathrooms, meeting rooms, a coffee area optimizing and facilitating the day-to-day of the business.

    Why Should you apply?

    This will be an exciting and challenging role with real responsibility and the possibility to work with some of the best technologists and financial minds in the industry.

    Our solutions are world leading and have meaningful impact to our clients. Your role would be a key part to ensuring technical success on their part.

    If you are interested in learning more, please reach out!

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