This position works in the Citi Anti-money Laundering (AML) Operationsfunction. The successful applicant is responsible for running ProductionApplication Services embedded within the AML Regional Hub and reports directlyto the Region AML Production Application Services Manager.
The position willmanage the day to day Production Application Services process which includeschange control, incident management and release management.
Specific responsabilities include :
Act as interface with internal customers, supported business sectors, as wellas with the Technology organization in support of the relevant Production ApplicationServices processes.
Manage the process for advising and escalating on any prolonged or majorissues identified.
Stay informed on and communicate recommendations for new policies andprocedures to maintain efficiencies in system management.
Manage the process to develop and maintain appropriate support procedures andService Level Agreements (SLA) that are compliant with federal, state andcorporate guidelines.
Maintain appropriate control methods for the business units to requestchanges.
Manage the otherancillary and administrative processes required.
Bachelor’s degree or engineer
2 years of experience in :
end-user support or issue management role or ProductionApplication Services processes
Database schemas (Oracle, SQL Server, etc.).
Banking / Finance / Business background is preferred
Knowledge on Incident Management, Change Management and Production Deliveryis preferred
Intermediate to high domain of English language
Strong analytical andorganizational skills.
Ability to multi-task & appropriately prioritize tasks.
Ability to read and understand
Experience in use of production supporttools and applications.
Strong user of Microsoft Office suite of products. (Excel, Power Point,Outlook, Access, Project).
Logical minded person who can understand complex productive issues & thinkabout them with precision.
Strong critical thinking skills.
Excellent oral and written communication skills and the ability to succinctlyconvey information to senior management are expected.
Demonstrated ability to work independently, interact effectively, withdifferent levels of management and to operate with excellent corporate workethics (timely, honest, respectful and considerate to co-workers)
Prior exposure to data management and / or data quality initiatives would bebeneficial.
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