Technical Account Manager
RACKSPACE US, INC.
Mexico City, Polanco
hace 3 días

Description

Rackspace is seeking a Technical On-boarding Manager to join the Managed Public Cloud Implementation team with a strong background in project management.

In this role you will be the primary point of contact within Rackspace and will help on-board customers; coordinating and monitoring Managed Public Cloud (AWS, Azure and Google) Builds from initiation through delivery for both simple and complex engagements, minimize risk, optimize operations and support business growth through pro-

active and personable interactions. You will build short-term relationships with customers during their on-boarding experience and long-

term relationships with Sales, Technical Overlay Services, Service Delivery and Support understanding their business goals and operational capability in order to best align and manage both Rackspace and our customers to drive outstanding outcomes.

Working with solution architects, sales, and support you will be the executor of the Build Implementation experience between Rackspace and their portfolio of Managed Public Cloud customers.

Coordinating Rackspace teams, managing and reporting on build times and overseeing capacity management, you will focus on establishing a deep understanding of the on-

boarding experience taking opportunities to improve and develop how Rackspace delivers agile and scalable outcomes. The successful candidate will leverage their project management experience to co-

ordinate Rackspace and customer teams, forecasting capacity, scheduling and planning, always delivering within established timescales and exceeding customer’s expectations.

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