Release Manager
Puerto Vallarta, Jalisco, México
hace 2 días
source : JobLeads

Estamos buscando el candidato adecuado para cubrir este puesto en una empresa apasionante.

  • Coordinate and manage all activities pertaining to upcoming software releases.
  • Coordinate across all software development groups to ensure teams understand their goals and priorities and are meeting release deadlines.
  • Monitor production environments to ensure all systems are working as expected.
  • Help mitigate any production issues and work with support team to provide necessary messaging on status of issue.
  • Receive escalated issues of varying complexity, difficulty, or complaint calls as well as escalate complex, difficult, or complaint calls to a Manager and / or other internal resources necessary
  • Provide feedback to the development team on issues pertaining to the system
  • Investigate bugs, support, change, and / or features requests by gathering business and technical requirements, design, plan, and translate them into IT / technical solutions
  • Creation and review of knowledge base articles for technical accuracy
  • Work in team environments that span functional and geographic boundaries
  • Other duties assigned as necessary
  • Requirements

  • Excellent attention to detail, strong investigative skills and exceptional analytical skills
  • Experience with deployment management tools and practices - e.g. TeamCity, Octopus Deploy, etc.
  • Strong understanding of IP networking and tools such as IIS, Ping, Traceroute, TCP / IP, DNS, DHCP
  • Exposure to PCI compliance standards and software development lifecycles
  • Demonstrated ability to prioritize and multi-ask in a deadline driven, high pressure environment
  • Must be team oriented with the ability to work independently and have the flexibility to work on holidays and weekends as needed
  • Preferred Skills :

  • Understanding of the payments and banking industry (credit cards, ACH, chargebacks, returns, etc.)
  • Development and / or QA experience
  • Insurance industry experience dealing with a policy and / or agency management system
  • Technical or customer support in the payment processing industry
  • Education & Experience :

  • Bachelor’s Degree in Computer Science, Information Systems, or at least 3 years technical or software development experience
  • Experience working in an IT environment with extensive MS infrastructure
  • Experience with MS Database technologies (i.e. SQL Server), MS
  • Communication technologies (i.e. Exchange), MS Collaboration technologies (i.e. MS SharePoint Server), JIRA ticketing system
  • 2+ years SaaS experience required
  • 2+ years of technical solution design and planning experience, knowledge of ITIL processes and procedures related to Incident, Problem, and Request required
  • Proven work experience in a similar role
  • Desired Traits :

  • Growth Mindset
  • Problem Solver
  • Self-starter
  • Demonstrates Ethical Behavior
  • Strong Drive
  • Team Player
  • Supportive & Adaptable to Change
  • Exudes a commitment to Personal & Professional Development
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