Customer Service Coordinator
HRO
Polanco, Polanco, MX
hace 2 días

Customer Service Coordinator Requirements : · Age : Indiscriminate · Gender : Indiscriminate. · Marital Status : Indiscriminate.

  • Studies : Bachelor s Degree in administrative areas or Engineering. · Experience : 3 years as an assistant at an executive managerial level in areas such as logistics or engineering.
  • Schedule Availability : Full-time. · Availability to Travel : Will travel occasionally. · English Level : Necessarily Bilingual.
  • Technical Knowledge : Proficient in computer equipment, experience handling an agenda (daily planner), inventory control and administrative support processes, customer service.
  • Preferably : proficient in Project Management. Some Activities : · Adhere to all policies & procedures dictated by the CSM.

  • Timely opening of all Service requests estimated quotes, corrective and preventative maintenance. · Proper maintenance of the Oracle Service Request (SR) o Timely closure ensuring accuracy before closure o Entry of WOF in Oracle for 3PSP (translate to English) o Manage open SR call list (Weekly) o Proper notations regarding any updates to SR.
  • This may include email or correspondence with customers, vendors or FSE’s. · Tracking and scheduling of Preventative Maintenance service (PM’s).

    o Maintaining PM spreadsheet. o Creating SR 1month in advance. o Follow-up on all pending PM’s with FSM & FSE. · Quoting o Creation of quotations within 48hrs of receipt o CSM approval on all quotes.

    o No edits to a quote will be provided to customer without approval by CSM electronic approval or signature. · Billing (T&M Service) o Notify and enter accruals for Finance & CSM 48hr after closure o Billing requires approval of CSM.

    Printed to secure box. · Wire transfers (Invoice payments) o Notify and enter accruals for Finance & CSM 48hr after closure o Invoicing requires RFSM approval.

    Send Accounts Payable 48hrs after receipt Tracking on Accrual spreadsheet. o All edits to invoices will be approved by CSM · Part Request o Oracle entry of parts and proper paperwork submittal for return parts to Mexico depot o Commercial invoices creation (as required) o Backlog report from logistics updated and processed timely o Manage SBD spares orders, and new sales orders spares release · Execute Mini-Z RMA process for region · Manages 3PSP tool box inventory in the CSC toolbox (as required) · Schedule parcel installations with customer · Documentation printed (if required) and overnighted, or electronically (to be defined) · Performs other functions as necessary.

  • Skillset Required : bilingüe
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