Customer Success contributes to our efforts to enhance and transform the Calypso customer experience via a client-centric approach (building and maintaining relationships, proactively identifying potential crises that may detrimental to the user experience, meeting and exceeding client expectations).
Thus, helping to differentiate Calypso and contributing to the growth of our business. Customer Success is composed of several organizations (Customer Delivery, Cloud Services, Calypso Learning Services, Customer Support, and Customer Success Management) that manage the customer’s journey at Calypso.
Team overview :
The purpose of the Americas CDC (Customer Delivery Centre) is to provide business expertise to support an organization's global or domestic implementation by designing new processes, optimizing current ones, managing complex implementation projects, providing user support and training.
Role overview :
Calypso Technology is seeking a Back-Office Consultant to work in a customer facing role to drive global system implementations.
Work directly with customers to gather, scope, and understand business requirements, and influence them towards Calypso’s best practice solutions.
Work hands on to design, configure and test the system to ensure that it meets the business requirements wherever there is deviation from Calypso’s out of the box solution.
Follow up with the Client’s end users to validate the solution delivered, achieve signoff, and continue to support various phases such as SIT, UAT, Migration activities and move the system toward go-live.
Identify and raise approved core product gaps and follow up through Calypso’s internal process until delivery.
During the development of enhancements, the Consultant will work with the Calypso Product team or Project technical team to iteratively test enhancements to ensure they will meet business requirements.
The Consultant will assist in deployment and validation by the Client.
Responsible for training users on basic use of the system, new functionality.
Skills & Requirements :
Strong proficiency in written and spoken Spanish and English (Portuguese is a desirable). Please note the interviews will be conducted in English and Spanish
Experience working with a software vendor in a Business analysis role or as a functional Back office user within the capital markets industry.
Expertise in the support and / or implementation of a Back-Office system primarily in post trade processing areas of Trade validation, Cross-Asset Accounting, Settlements, Reconciliations, Messages (SWIFT / Paper), Regulatory and Internal reporting.
Strong knowledge and functional experience in support of one or more of the following Asset classes : Foreign Exchange (FX), Fixed Income and Money Market (FI / MM), Interest Rate Derivatives (IRD), FX Derivatives (FXD), Credit Derivatives, Equities and Equity Derivatives, Commodities and Commodity Derivatives.
Candidates with exposure to Clearing, Collateral & Securities Finance will also be considered.
Willingness and ability to travel frequently (up to 75%), as required.
Mexico City office is the newest office opened by Calypso, opened in late 2019 and growing fast. We’re located on the 7th floor, Regus place at Napoles, which has a characteristic that highlights the architecture of the localization.
The locale offers a wide variety of facilities and services, as well as the best transportation system in the entire city.
Proximity to world-class hotels as the Crowne Plaza, WTC, and the Polyforum Theater. Additional exclusive restaurants and shops of the best brands are within a few minutes' walk.
Calypso has two offices, all furnished and equipped, a coffee area optimizing and facilitating the business's day-to-day.