KEY ACCOUNT MANAGER
Carlson Wagonlit Travel
Ciudad de México, MX
hace 1 día
  • Provide project management and implementation for multi-national, regional or local business travel agreements to pre-approved budgets as established for the identified client portfolio;
  • monitor scope creep, contract renewal dates and financial triggers, while insuring that CWT receives full cost recovery on all services.

  • Conduct regular diagnostic of each client’s travel program to assess the maturity of the client’s program and identify opportunities for improvement.
  • Develop and execute a regional travel management business plan by client detailing objectives, strategies and measurable goals.
  • Drive consistency and optimization of national, regional or global travel program.
  • Ensure consistent, efficient and cost effective delivery of program management products and services to clients in all countries in the region, identifying gaps and proactively resolving discrepancies.
  • Prepare and deliver seminars, one-on-one’s and other methods of education in
  • order to modify client behavior to ensure travel management compliance.

  • Identify incremental business opportunities within existing client portfolio; sell CWT products and services realizing increased value for client and revenue for CWT.
  • Develop and maintain multi-level client relationships and provide excellent customer service and support for clients in various time zones, communicating by phone, email and in person as necessary.
  • Represent the clients within CWT, communicating with the key departments of CWT on matters of delivery required, as part of the client agreement.
  • Provide, in a format agreed with the client, formal analysis, commentary and recommendations on client’s regional travel expenditure using the Management Information tools provided by CWT.
  • Monitor and report on client specific KPI’s at intervals determined by the client.
  • Monitor and report on client profitability levels, and address profitability improvement where possible.
  • Other duties that are not essential : In cooperation with the respective national sales and program management teams, actively work to secure and implement CWT in any regional countries where CWT is not the incumbent;
  • participate in regional / global re-bids as required; and provide input and support for regional airline negotiations and hotel programs.

  • Perform other duties as assigned.
  • Qualifications

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