Provide project management and implementation for multi-national, regional or local business travel agreements to pre-approved budgets as established for the identified client portfolio;
monitor scope creep, contract renewal dates and financial triggers, while insuring that CWT receives full cost recovery on all services.
Conduct regular diagnostic of each client’s travel program to assess the maturity of the client’s program and identify opportunities for improvement.
Develop and execute a regional travel management business plan by client detailing objectives, strategies and measurable goals.
Drive consistency and optimization of national, regional or global travel program.
Ensure consistent, efficient and cost effective delivery of program management products and services to clients in all countries in the region, identifying gaps and proactively resolving discrepancies.
Prepare and deliver seminars, one-on-one’s and other methods of education in
order to modify client behavior to ensure travel management compliance.
Identify incremental business opportunities within existing client portfolio; sell CWT products and services realizing increased value for client and revenue for CWT.
Develop and maintain multi-level client relationships and provide excellent customer service and support for clients in various time zones, communicating by phone, email and in person as necessary.
Represent the clients within CWT, communicating with the key departments of CWT on matters of delivery required, as part of the client agreement.
Provide, in a format agreed with the client, formal analysis, commentary and recommendations on client’s regional travel expenditure using the Management Information tools provided by CWT.
Monitor and report on client specific KPI’s at intervals determined by the client.
Monitor and report on client profitability levels, and address profitability improvement where possible.
Other duties that are not essential : In cooperation with the respective national sales and program management teams, actively work to secure and implement CWT in any regional countries where CWT is not the incumbent;
participate in regional / global re-bids as required; and provide input and support for regional airline negotiations and hotel programs.
Perform other duties as assigned.
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