CX Enterprise Routing & Switching Professional Service Support Manager
Cisco Systems
Ciudad de México, Distrito Federal, MX
hace 4 días
source : beBee

CX Enterprise Routing and Switching support manager As a Manager within Customer Experience you will lead a team of talented Technical Consulting Engineers in delivering excellent Enterprise Routing and Switching support within budget and to customer satisfaction.

You will manage your team's work load and act as an escalation point for customers and senior management. Additionally you will : -

Lead all aspects of people management, customer service delivery and management - Build strong relationships with account and engineering teams -

Interact with Cisco's customer and internal teams to ensure a coordinated approach to technical support - Assume a leadership role in the organization and cross-

functional teams to drive service delivery and / or product improvements. - Identify and work on issues that affect global support -

Participate in projects involving Cisco's product or service offerings related to Technical Support - Assume ownership for the customer support experience, serving in a liaison role, creating a bridge that connects the technical and business perspectives of customer engagements.

  • Develop the individuals on your team, transforming talent and building capabilities for engineers; provide training and career development paths Who You'll Work With You will join some of the industry's brightest minds in developing and deploying today's most advanced technologies.
  • In this role, you will gain insight on the detailed functionality of Cisco products and partner with all elements of technical support.

    While partnering with results-oriented leaders, you will demonstrate teamwork and partnerships with direct reports and peers.

    You will achieve cross-organizational influence and relevancy, have good people management, project management and negotiation skills.

    You are a role model that builds and develops a motivated, high-performing engineering support team. Who You Are - Bachelor's degree in Computer Science, EE, or related field.

  • 5+ years experience in leading teams consisting of 10-15 members. - You can identify complex issues and resolving complex problems impacting the strategic direction of the organization.
  • Superb people management, leadership, and conflict management skills. - You have built high-performance teams and enjoy inspiring and developing people.
  • Excellent cross-functionally and building business partnerships with customers. - Formulate and deliver highly complex presentations.
  • Additional requirements - You are a leader with strong management, communication, and interpersonal skills combined with good business acumen.

  • Strong customer support and service delivery skills. - Initiative taker and has the ability to work outside of process independently.
  • IT industry knowledge and experience in a support environment. - Technical and networking understanding paired with the ability to leverage the technical expertise of others.
  • Experience leading virtual teams. - Understanding of business processes and requirements in a support environment and in the customer’s organization.
  • Why Cisco At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything people, process, data and things and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results.
  • Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices. -

    We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

    Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

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