QA Engineer
Ruckus Wireless, Inc.
Tijuana, Baja California, Mexico
hace 6 días

Position objective :

TheNetwork and Cloud (N&C) repair quality works directly for CommScope (ARRIS)Quality Operations to ensure Repair Quality deliverables are established andmaintained for Authorized Service Centers (internal / external) under his / herresponsibility.

The role will focus primarily for N&C business to providevalue to customer and business stakeholders however have opportunity to supportother businesses as needed.

The resources will also have a dotted linerelationship with CommScope (ARRIS) Supply Chain Repair Leadership Team whowill provide broader guidance on the repair strategy and operation processes.

Responsibilities :

RepairQuality Strategy Development

Develop and proposequality strategy within assigned areas.

RepairCenter Qualification, Acceptance & Readiness.

Lead repair qualityactivities for new site, NPI Launch / Product Transfer qualification.

Lead and manage overallrepair quality system assessment on a center.

Develop and executequality qualification criteria and validate for effectiveness.

RepairData Performance and Monitoring

Lead and manage repairdata requirements compliance.

Drive the continuousimprovement, drive actions for top data issues, ensure timely data flow,accuracy and availability.

RepairContract Review

Provide Quality input tothe repair contract / agreement.

RepairQuality issue resolution

Customer escalatedissues, FRB, QSA, spot Audit, Bounce analysis. Triage lead for repair qualityissue management issue management, containment and timely resolution.

RepairQuality Governance

RepairQuality KPI Performance

Lead and manage repairquality KPIs (Bounce, Repair Data Quality Index, CAR closure rate).

Drive the continuousimprovement and track actions to meet and exceed goals in support of the repairstrategy for CommScope (ARRIS) Repair Operations.

QualityPoint of Contact for N&C Repair

Required Qualification, Skills / Knowledge &Experience :

Minimum Bachelor Degreein Engineering

Knowledge of 8D, FMEA, AuditMethodologies, ISO and TL9000 QMS (Plus)

At least 5 years ofexperience in Quality Engineering

Experience in processaudit or assessment.

Excellent communicationskills in English required.

Ability to effectivelylead issues with internal or supplier stakeholders.

Ability to workindependently (take ownership and don’t require constant assistance orsupervision to complete the assigned task).

Automotive experienceplus.

Qualifications

Minimum Bachelor Degreein Engineering

Knowledge of 8D, FMEA, AuditMethodologies, ISO and TL9000 QMS (Plus)

At least 5 years ofexperience in Quality Engineering

Experience in processaudit or assessment.

Excellent communicationskills in English. Spanish plus.

Ability to effectivelylead issues with internal or supplier stakeholders.

Ability to workindependently (take ownership and don’t require constant assistance orsupervision to complete the assigned task).

Automotive experienceplus.

Can be located in Tijuana, Apodaca or Reynoso Mexico.

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