French Call Center Agent
Monterrey, Nuevo Leon MX
hace 4 días

Job Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service and Retention Consultant. We are a group of driven and hard-working individuals.

If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Specific Job Responsibilities :

  • Handles customer inquiries, concerns and complaints, via phone or via email, and provides follow-up by choosing an appropriate course of action.
  • Handles customer questions regarding billing procedures and / or problems and identifies and corrects errors or discrepancies on customer billing.
  • Trouble-shoots customer service problems and schedules service calls.
  • Will utilize retention skills in order to save a downgrade or disconnect of service.
  • Responsible for taking requests for new, upgrade, downgrade, transfer or disconnect service, and responsible for accurate computer entries and paperwork associated with any transactions.
  • Performs clerical functions, such as responding to written customer inquiries, completing daily, weekly or monthly reports, and various other non-phone functions, as assigned.
  • Responsible for promoting a welcoming, friendly, professional environment.
  • Required Skills :

  • Intermediate English Level (B1)
  • Advanced French level (B2)
  • High school diploma or equivalent is required (might be unfinished)
  • Inbound call center experience is required.
  • Excellent verbal and written communications
  • Ability to thrive in a lively team environment and multi-task
  • Experience with computers is required
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