Customer Success Consultant, CDMX
Mexico City
hace 6 días

We’re looking for talented individuals interested in joining a new and growing global company. At Slang, you’ll be an early team member of a well-funded startup spun out from MIT.

We’re building a world-class team to revolutionize language learning with cutting-edge technology and beautiful design.What we’re working on at SlangSlang started at MIT as a research project on using AI and NLP to make learning a new language as efficient as possible.

Our technology powers a highly adaptive e-learning platform that offers an unprecedented variety of specialized English courses and proficiency tests for career development in over fifty fields like Sales, Finance, Logistics, Medicine, and Law.

With just a small team, we’ve already created the largest professional English offering in the world. Now, we’re scaling up to release 1,000 more courses over the next three years.

Learn more about our unique approach at We’d love to field any questions you have about our product and vision!What this role is aboutWe’re looking for an empathetic and proactive Customer Success Consultant, devoted to developing long-term customer relationships that increase renewals and upsells to expand Slang implementations, and build loyalty among our B2B accounts with companies, universities, ESL schools and government, our segments.

What we expect you to do

  • Support initial implementation, setting up new accounts and assisting with onboarding.
  • Track adoption, engagement, and learning progress rates of assigned accounts, providing insight and advice to organizational contacts on a regular basis.
  • Define a tailored Customer Experience that addresses clients’ requests and needs with respect to an English Language Teaching (ELT) implementation strategy.
  • Demonstrate and explain the software with an eye toward addressing the client’s specific needs.
  • Provide consultancy services on best practices for an organizational strategy focused on bilingualism among the workforce.
  • Anticipate customers’ requirements, identify potential issues within assigned accounts, and work with other teams to take timely and effective action to resolve them.
  • Help in the development of new practices, activities, and materials to strengthen our Customer Success Program.
  • Education, knowledge and skills required

  • Undergraduate studies in Management, Industrial Engineering, International Business, or any other related field.
  • 2+ years of experience in commercial areas or customer success implementations.
  • Creative thinker and problem solver with the ability to troubleshoot issues quickly and effectively.
  • Upper Intermediate or higher (B2) level of English.
  • Excellent written and verbal communication skills in Spanish and English.
  • Ability to easily build strong relationships with customers based on empathy and trust and to autonomously meet with any of them.
  • Attention to detail, extremely well-organized and analytical.
  • Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
  • A passion for Slang and the problem we’re solving.
  • What Slang can offer youOur compensation package includes a competitive salary and unique benefits.Most importantly, we offer the special experience of being part of a fast-moving and quickly growing international company within the entrepreneurial ecosystems of Boston and MIT.

    Where we're locatedOur team is currently split between Boston, Ciudad de México, São Paulo, Bogotá and Medellín. We are recruiting great people in these locations and around the world.

    Our US headquarters is located in the Cambridge Innovation Center in the heart of downtown Boston, easily accessible by public transportation and alongside other innovative companies.

    Our Colombia office is located in the Rosales neighborhood of Bogotá and in the Ruta N Innovation district of Medellín.Interested?

    We'd love to hear from you apply below!Slang is an equal-opportunity employer. We celebrate diversity and are excited about creating an inclusive and healthy environment.

  • For further information related to Slang, check out recent pieces profiling us in Expansión and Portafolio; the portfolios of our investors, Social Capital and ALLVP (also investors in startups like Slack, Intercom, and Cornershop);
  • our Crunchbase profile; and the profiles of our founders, Diego and Kamran.

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