Salesforce Support Engineer
Zapopan, Jalisco
hace 5 días

Role and Responsibilities

  • Configuration of Veeva or Patient applications as per various Market needs
  • Monitoring applications, systems & interfaces
  • Assist in requirement analysis, effort estimation and solution / technical design for enhancements
  • Advanced trouble shooting, break fix for issues spanning Veeva or Patient applications and related integrations
  • Root Cause analysis and e2e resolution
  • Validation of sales cycle data (both pre and post load) to ensure data sanity in terms of targeting & alignment data in case of VEEVA app
  • Proactive analysis, validation & working on product issues with SaaS providers such as Veeva, SFDC, others
  • Essential Skills and experience

  • Technical hands on experience in SFDC, Apex Data Loader PL / SQL / SoQL Queries Java, MDM, SOA.
  • Excellent communication and interpersonal skills.
  • Excellent spoken and written English language skills.
  • Proactive approach to problem solving.
  • Able to grasp and understand new technology and concepts
  • Master’s / Bachelor’s degree or equivalent.
  • Desirable Skills and experience

  • Exposure to various Integration Methodologies.
  • Understanding and hands-on exposure of ETL / Informatica skills.
  • Good understanding of OS likes Unix / Linux & Shell Scripts.
  • Knowledge of Web Services & Service Oriented Architecture.
  • Experience in ServiceNow or Remedy.
  • Experience working in a shared service environment.
  • ITIL, Service Management
  • Experience of Agile methods
  • Experience of working in Sales & Marketing Portfolio preferably in LifeSciences Industry.
  • AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

    AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.

    We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.

    We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.

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