Collections Associate II
Arrow Electronics
Zapopan, Mexico
hace 5 días

Job Description :

Arrow Electronics is looking for an experienced Collections Associate to join our team in Guadalajara! This position is part of our Credit and Collections team and will work with Arrow customers to provide them with options for payment collection.

This individual will be empowered to make business decisions within set guidelines to best help customers and find payment solutions that will maintain positive business relationships.

What You'll Be Doing :

Answer inbound calls and make outbound calls to collect payment from customers, negotiate payment plans, obtain proper approvals for selected payment solution

Work with customers to determine reason(s) for non-payment of invoices for new cases; follow up on disputes that have already been researched and collect outstanding balance if applicable

Take appropriate action on accounts such as credit holds, placement with collections, holding orders, etc.

Collaborate with sales teams across the United States and Canada to review order release and customer master files; release orders as appropriate and set a limit to order releases based on research and analysis

What We're Looking For :

Typically requires a 2-year degree and 3 5 years of experience or High school graduate with equivalent related experience

Strong negotiating abilities

Excellent verbal and written communication; fluent in English

Ability to work independently with little or no guidance

Ability to build and maintain effective business relationships with clients

Demonstrated experience and proficiency with Microsoft Excel

Even Better if You Have :

Experience with Oracle or other ERP systems

What's In It For You :

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

30 days of Christmas bonus

Healthcare Insurance

Food / Pantry Vouchers

Savings Fund

Growth Opportunities, and more!

Apply Today!

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