Hospitality Agent
Sonder Inc.
Mexico City, Mexico
hace 3 días

With thousands of beautiful spaces built for travel and living, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood.

Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience.

And with 24 / 7 contactless service, professional cleanings that exceed CDC recommendations, and over 200 other quality standards, we’re taking stay further for guests all around the world.

Sonder started in 2014, and now has thousands of spaces in cities across the globe.

Our Onboarding / Hospitality Agents are the face of Sonder and our boots on the ground throughout the city. This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfillment in serving our guests.

As an Onboarding / Hospitality agent, you will be responsible for successfully executing the new property onboardings from start to finish.

Later on, you will be responsible for problem solving guest issues and satisfying guest requests throughout the day.

This position is perfect for a detail-oriented individual who loves checklists and thrives in problem-solving. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you!


  • Act as liaison between internal teams and our logistics partner to ensure schedules and processes are followed accordingly to minimize delays in project completion
  • Coordinate, meet and support our 3rd party contractors at our apartments; this means letting in painters, wallpaper installers, furniture builders, photographers, housekeepers, etc
  • Arrange furniture and apartment items according to design mood boards and interior design instructions
  • Conduct thorough apartment walkthroughs and maintenance checks
  • Run inventory checks of all of our assets that remain in the apartments
  • Organize and document project information and updates
  • Create extremely detailed floor plans of our spaces
  • Perform punch lists and quality audit inspections to ensure new properties are guest ready
  • Instruct and supervise contractors as they paint, build furniture, hang art, photograph and clean
  • Travel to various buildings / cities as required
  • Respond to day-to-day guest requests, issues, and other outreach using the Sonder Service Principles
  • Guide guests through the Sonder experience, ensuring they have an amazing first impression
  • Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, wifi connectivity or overseeing contractor appointments)
  • Perform housekeeping quality audits and inventory checks in our units to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion
  • Maintenance and organization of working spaces including office, storage closets, warehouse and others, as assigned

  • Guest-centric and positive mindset
  • Organized, hardworking, and detail-oriented
  • Comfort with ambiguity and rapidly shifting priorities
  • Thrives in a fast paced, ever-changing, always challenging startup environment
  • Ability to work effectively both in a team environment as well as independently
  • Comfort in independent problem solving with the humility to ask for help when needed
  • Unintimidated by using mobile apps while in the field for team collaboration and communication
  • Flexible schedule and is open to working some evenings and weekends
  • Ability to lift / carry items and stand / walk for extended periods of time
  • This position requires a smartphone and a car in select markets with valid Driver’s License, clean driving record, and proof of insurance
  • 2+ years experience working in hospitality, service, and / or customer experience

  • Competitive hourly pay with growth opportunities
  • Health Insurance for full-time employees
  • Stock options for full-time employees; this is an opportunity to be an owner of a rapidly growing tech-hospitality start-up
  • $1000 in annual Sonder credits for Sonders around the world. 25% discount for friends and family. Love to travel? That's what we do!
  • Comprehensive training
  • A high-energy, start-up environment with smart, positive coworkers
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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