MX69561830 Customer Connect Agent
ABB Mexico
San Luis Potosi, San Luis Potosi
hace 5 días
source : Ecadoo

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy Provide internal and exernal customer support order assistance payment related assistance and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction Your responsibilities Customer assistance Ensures the resolution of customer issues order technical payment by coordinating with sales operations supply chain management and other internal and external teams Coordinates resolution with after sales service and or spare parts teams Prepares and analyzes regular statistics using available tools and collecting relevant information Tracks regular target performance and provides results to management nbsp Recommends appropriate solution for customer requests and coordinates with related teams to ensure the complete nbsp handling of the request production capability and scheduling resourcing quotes price lists invoice is in place Proactively informs customers about issue status based on inputs and clarifies any questions nbsp Ensures a positive customer experience throughout the entire process Your background We are looking for a candidate with the following knowledge skills and experience Bachelor s Degree in Administration Marketing Commerce or related 2 to 3 years of experience Fluent English desirable Portuguese Customer assistance Customer requests Customer relations Data analysis Targets

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