Posting Date Jan 05, 2019
Job Number 190001QY
Job Category Loss Prevention & Security
Location Courtyard Mexico City Airport, Mexico City, Distrito Federal VIEW ON MAP
Brand Courtyard by Marriott
Position Type Management
Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced.
Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.
Supports managing the daily functions of the department to ensure protection of property assets, employees, guests and property.
Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures.
Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.
Education and Experience
High school diploma or GED; 2 years experience in the security / loss prevention or related professional area.
2-year degree from an accredited university in Criminal Justice or related major; no experience required.
CORE WORK ACTIVITIES
Supporting Security / Loss Prevention Operations
Assists in the development and implementation of emergency procedures.
Assists in identifying ways to continually improve departmental performance.
Complies with policies on proper investigative procedures for loss of property assets.
Maintains proper documentation of property patrols.
Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiating with others.
Implements action plans to monitor and control risk.
Reports any procedure violations to the appropriate management.
Strives to improve service performance.
Assisting in Leading Security / Loss Prevention Teams
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making;
demonstrates honesty / integrity; leads by example.
Assists in establishing guidelines and training so employees understand expectations and parameters.
Celebrates successes and publicly recognizes the contributions of team members.
Communicates critical information to Loss Prevention officers based on knowledge gained at pre- and post-convention meetings.
Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
Encourages and builds mutual trust, respect, and cooperation among team members.
Helps employees and guests obtain necessary medical attention on a timely basis.
Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Serves as a role model to demonstrate appropriate behaviors.
Ensuring Exceptional Customer Service
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Meets quality standards and customer expectations on a daily basis.
Handles guest problems and complaints effectively.
Interacts with guests to obtain feedback on product quality and service levels.
Provides services that are above and beyond for customer satisfaction and retention.
Sets a positive example for guest relations.
Conducting Human Resources Activities
Assists in the management of claims by ensuring proper procedures are followed and documented.
Brings issues to the attention of the department manager and Human Resources as necessary.
Reports all employee accidents and guest liability incidents to Claims Reporting Service in a timely manner.
Administers property policies fairly and consistently.
Certifies security staff in first aid and CPR.
Trains security staff to effectively monitor and protect property assets.
Trains staff on proper patrol procedures.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and / or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.