Handle Customer contacts from different channels to provide and process information in response to inquiries, concerns and requests about products, services and general information from the different segments handled in the department.
Handle Customer contacts from different channels (telephone, e-mail, chat) identifying their concerns and responding promptly to their inquiries.
Feeds ticketing systems to record Customer interactions and transactions.
Follows up on Customer interactions via e-mail, telephone or chat with other departments / teams and outside vendors / third parties.
Process orders, rebates, complaints.
Attend trainings, meetings and mentorings to maintain knowledge updated and receive feedback.
Level of Formal Education : A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
Area of Study : Customer Service
Years of Experience : Minimum / no experience.
Type of Experience : Customer Service, Call Center knowledge
Special Certifications or Technical Skills : Communication skills - verbal and written, bilingual, basic computer software.
Other / Preferred : None.