Customer Product Trainer
Thomson Reuters
Mexico City, Mexico
hace 6 días

ROLE PURPOSE

What is the primary purpose of this role? How does it contribute to the achievement of overall business objectives?

  • Assists in conducting technical / product training courses for customers and / or employees in the use of company products, to support / drive retention and new sales, product preference and increased usage.
  • RESPONSIBILITIES

    What are the primary responsibilities and accountabilities of this role?

  • Schedules / conducts customer training via phone or web conferencing.
  • Assists in preparing lesson plans for training courses.
  • Maintains up to date knowledge on product enhancements and changes.
  • Instructs participants in classroom lectures and laboratory sessions. Follows up to determine applicability of course material.
  • Assists in designing / producing training reports as required.
  • May interact with customer and functional organizations to develop specifications for content of courses.
  • SCOPE & IMPACT

    Size, nature and complexity of work. Budgetary accountability. Degree of influence.

  • Works on problems of limited scope.
  • Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
  • Normally receives detailed instructions on all work.
  • KNOWLEDGE & SKILL

    Level of knowledge and application of skills.

  • Learns to use professional concepts.
  • Applies company policies and procedures to resolve routine issues.
  • Computer proficiency required.
  • Strong communication and presentation skills, particularly via phone.
  • Flexible and the ability to multitask.
  • Customer-centric approach.
  • RELATIONSHIPS : INTERNAL / EXTERNAL

    What are the important relationships that strongly influence success? How critical is the customer relationship?

  • Internal - sales team
  • External - customers
  • Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future?

    At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services Reuters.

    We help these professionals do their jobs better, creating more time for them to focus on the things that matter most : advising, advocating, negotiating, governing and informing.

    We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.

    At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them.

    Sound exciting? Join us and help shape the industries that move society forward.

    Accessibility

    As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

    Thomson Reuters is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

    We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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