Accountable for the relationship and interface between Microsoft HR Services, Finance, and an outsourced payroll administration provider.
Additionally, partner with global HR Service community to integrate requirements into programs
Accountable for defining and supporting implementation of consistent HR data mastery practices to support quality and consistent payroll cycles
Accountable for developing insights on trends and issues across payroll service delivery to influence prioritization of future programs and activities;
including metrics & error tracking for analysis and insights development with focus on employee experience
Accountable for contributing to the global standard design for payroll input processes, including local variances, documentation & related change management
Participate and sign-off on quarterly Employee Central test cycles and results, ensuring clarity on data and process implications to downstream flow into payroll.
Accountable for a comprehensive data audit & pay data controls framework for the centre, working with partners to ensure global consistency with other centres, and driving standardization and continuous improvement based on root cause analysis & implementation for errors & variance findings
Contributing to creation and implementation of new payment / wage types into existing processes
Coordinate with Privacy & Compliance, and all service line for continuous improvement
5-7 years of relevant work experience in Human Resources, Payroll Shared Services or HR Operations.
Understanding of end-to-end payroll life-cycle
Proven Experience in ERP (SAP- Employee Central, Employee Central Payroll)
Detailed knowledge of HR Core systems and payroll data
Maintain highly confidential and sensitive information
Judgement and decision making that improve employee service or address privacy / compliance issues with a sense of urgency
Excellent communication skills (both verbal & written) with an ability to listen & respond to employees
Use quality framework and tools for Trend Analysis, Root cause analysis, provide immediate and permanent fix for service defects with strong desire to continuously improve processes & deliver against agreed objectives / service levels
End-to-end process understanding, ability to develop and maintain processes, documentation, and knowledge bases
Project management skills, influencing skills and ability to train a team on an ongoing basis
Collaborative : build on the work of others and support the success of others
Certifications : PMO Certification preferred