HR Service Manager, Payroll & Data
Mexico City, México, Mexico
hace 1 día


  • Accountable for the relationship and interface between Microsoft HR Services, Finance, and an outsourced payroll administration provider.
  • Additionally, partner with global HR Service community to integrate requirements into programs

  • Accountable for defining and supporting implementation of consistent HR data mastery practices to support quality and consistent payroll cycles
  • Accountable for developing insights on trends and issues across payroll service delivery to influence prioritization of future programs and activities;
  • including metrics & error tracking for analysis and insights development with focus on employee experience

  • Accountable for contributing to the global standard design for payroll input processes, including local variances, documentation & related change management
  • Participate and sign-off on quarterly Employee Central test cycles and results, ensuring clarity on data and process implications to downstream flow into payroll.
  • Accountable for a comprehensive data audit & pay data controls framework for the centre, working with partners to ensure global consistency with other centres, and driving standardization and continuous improvement based on root cause analysis & implementation for errors & variance findings
  • Contributing to creation and implementation of new payment / wage types into existing processes
  • Coordinate with Privacy & Compliance, and all service line for continuous improvement
  • Qualifications

  • 5-7 years of relevant work experience in Human Resources, Payroll Shared Services or HR Operations.
  • Understanding of end-to-end payroll life-cycle
  • Proven Experience in ERP (SAP- Employee Central, Employee Central Payroll)
  • Detailed knowledge of HR Core systems and payroll data
  • Maintain highly confidential and sensitive information
  • Judgement and decision making that improve employee service or address privacy / compliance issues with a sense of urgency
  • Excellent communication skills (both verbal & written) with an ability to listen & respond to employees
  • Use quality framework and tools for Trend Analysis, Root cause analysis, provide immediate and permanent fix for service defects with strong desire to continuously improve processes & deliver against agreed objectives / service levels
  • End-to-end process understanding, ability to develop and maintain processes, documentation, and knowledge bases
  • Project management skills, influencing skills and ability to train a team on an ongoing basis
  • Collaborative : build on the work of others and support the success of others
  • Certifications : PMO Certification preferred
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