Travel Team Leader
Mexico City, Distrito Federal, Mexico
hace 6 días

Lead a 25-35 reconciliations analysts team Assure standard reconciliations process is seamless executed and all related tools are efficiently used by all team members Drive process improvement, tech solutions to update enhance re-conciliation process to decrease as much as possible manual feeds, to improve quality on deliverables and efficient process times.

Provide to all internal parties involved as client managers, business development, management team, etc. weekly status by building a dashboard with a summary of the customer reconciliations status.

Keep and develop strong business relationship with key internal & external partners who owns tools and / or interacts with the standard process solution as AmEx Global Corporate Payments, Business Development, etc.

Interaction with suppliers to retrieve in a timely manner fiscal invoices, request reissues and or corrections. Partnering with Client Managers to review with customers their reconciliations status, progress, pending items, etc.

Review and align with Sales and Client Managers, re-conciliations SLAs for each customer to set right expectations. Assure full adherence to all compliance policies and security information standards methods to process, storage and transfer sensitive data.

Coordinate, Updates and adjustments to the standard process, tech tools or solutions, Customers SLAs when new fiscal regulations are communicated by the tax authorities.

Qualifications :

  • Education and experience
  • Graduated on Industrial, Systems, Informatic, Robotic, Program, Engineering’s
  • Proven experience (3 years) automating administrative manual process using data bases feeds, programming automatic routines, robotic tools to generate interactions with internal and external data bases, applications, etc.
  • Project Management background
  • Leadership experience, leading 20+ individuals, preferably with experience with virtual teams
  • Strong relationship skills to work / influence internal and external partners and customers
  • Bilingual English / Spanish
  • Technical knowledge and competences
  • Analytical and tech solutions driven
  • Advance knowledge of data management and its associated tools
  • Program experience using different sources, systems, applications, creating routines and interfaces with data bases.
  • Knowledge on expense management processes, financial payments industry and / or travel industry fiscal, economics and administrative principles.
  • Leadership, relationship and communications strong skills
  • Mexico City

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