Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience.
We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning -
Conduent manages and modernizes these interactions to create value for both our clients and their constituents. .
Job Overview :
Monitor, analyze and plan improvements to the center's performance. Manage absentee rates and ensure appropriate coverage.
Must be staffed to handle the workflow which may require scheduling changes. Contributes to the development / enhancement of processes and procedures and ensures that direct reports operate within these, and company guidelines.
The manager is the point person to resolve day to day operational challenges, and direct reports concerns. In addition, the manager is the point of contact to handle escalated concerns from callers / employees.
Ensure that the staff has the knowledge and skills to answer inquiries. Contribute to selecting, hiring, on-boarding, training, orienting, coaching, counseling and disciplining staff.
Communicate job expectations, planning, monitoring, appraising and be able to quickly resolve challenges regarding systems, telecom and facilities.
Receives predetermined work assignments that include but are not limited to : managing direct reports payroll, time-off, work schedules, attendance and punctuality, quality, and performance.
Directs staff to complete assignments using established guidelines, procedures and policies. Responsibilities and Duties :
Requires full knowledge of own area of functional responsibility.
A portion of this time is normally spent performing individual tasks related to the unit or subunit, per upper management direction and assignment.
Qualifications : - Bachelor's degree in Human Resources / Employee Relations / or related field. - 3-5 years of experience in Employee Relations / Human Resources.