Who we are :
Steelcase was founded as an office furniture maker, and we've evolved into the global leader in workplace solutions. We apply our insights to the intersection of space, technology, and furniture, helping individuals and teams in leading companies worldwide to have a better day at work.
We pursue innovation, strive for sustainability and develop insights in every part of our business.
Why people choose to work with us :
We encourage curiosity and critical thinking; we accept well-being in its broadest sense, and we provide mentoring and inspiration at every step of your career.
What you will be doing :
Primary business consultant between Steelcase NA e-Business customers, Internal Steelcase Customers proactively developing and supporting multiple lines of business for eCommerce and non-aligned Dealers.
Understands the Steelcase order fulfillment value stream, and optimizes supply chain, manufacturing, and delivery efficiencies, resulting in an excellent customer experience.
Aware of and supports Lean and continuous improvement methodologies.
Understands the health and well-being of the customers through performance measures and plays the role of the customer advocate to quality and manufacturing management for awareness and drives process improvement.
Understands the importance and value of creating a phenomenal customer experience to add value to the Steelcase brand.
Can develop and maintain long-term customer relationships to help driving sales thru and outstanding customer experience.
Accountable for customer satisfaction goals, along with the execution of strategies that support those goals.
Maximizes a suite of technology tools to reach out directly to internal and external customers including phone, email, live chat.
Who you are :
Assist customers from answering product questions to processing transactions through product delivery and installation.
Serves as a project manager for non-standard delivery of products that include installation with third-party vendors.
Excellent communicator, written and verbal and able to prioritize thoughts and information before sharing, proven negotiating ability.
Excellent organizational and time management skills
Demonstrate poise and confidence when communicating information to any size group. Has ability to lead pre-order meetings with customers, field sales contacts and installers.
Strong analytical and decision-making skills to provide sound solutions to complex business issues
Ability to identify and implement remedial corrective action for order management problems or issues.
Expert interpersonal skills
Can your work with internal Steelcase departments to fulfill dealer orders and resolve problems?
Display the ability to adapt based on work conditions and management of various time sensitive tasks.
Self-motivated, self-directed, self-starter and willing to accept responsibility for results; committed to excellence : accuracy in work and attention to detail;
Sets high goals and standards for self and others.
Bachelor’s degree (business) or related
1 3 year experience in a similar position
SAP, Excel knowledge is a plus
This is a temporary position with definite 6 months contract.
We are proud of our diverse and broad workforce, and we're always looking to get better. We value applicants who are comfortable interacting with people different than themselves.
Women, people of any race or national origin, lesbian, gay, bisexual, and transgender people, veterans, working mothers and fathers, and everyone else is all invited to apply.
We seek to find the best person to fill this role and will not discriminate based on race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, veteran status, or any other characteristic prohibited by law.