It Tech Support
Tc Energy
Xico, Veracruz, México
hace 1 día
source : JobLeads

IT Tech Support

Reference Code : 75501

Department : Information Services

Location : Mexico (MX) - Mexico City , Ciudad de Mexico

We all need energy.

It allows us to heat our homes, cook our food, provides us with light, and takes us where we need to go. It improves our quality of life in many other ways as well.

At TC Energía, our job is to bring that energy to the millions of people who depend on it in North America. We take our work very seriously.

We are guided by our values of safety, integrity, responsibility and cooperation, which allow us to develop and operate our facilities in a safe and reliable manner, and to take care of our environmental impact.

Through our presence on the continent, our employees play an active role in building strong communities.

We are proud of how our commitment and hard work distinguish us and benefit society every day. We are looking for new members to our team who share our values and are destined to take on exciting challenges.

Responsibilities

This position is important to have a sense of priority and responsibility in the attention to the end users. As well as the deal with internal and external suppliers.

Participate in IS and business projects serving as a business partner of IS. Be the first local contact with the user community for the attention of incident and new requirements associated with IS Infrastructure & Mobility issues.

On Site and Remote Support

  • Training of users and monitoring compliance with IT policies, processes and standards.
  • Provide 1st level technical support, as well as follow up on incidents when they are escalated
  • Identify recurring incidents associated with IT issues, investigate and propose improvements.
  • Identify opportunities for continuous improvement to IT processes
  • Use and administration of Active Directory
  • Management of console and RSA devices.
  • Management of IT assets (Computers, Tokens, Printers, etc.)
  • AV rooms
  • Qualifications & Education

  • Windows support Knowledge (Server, 10)
  • Office 365 Knowledge (Troubleshooting)
  • Problem resolution
  • 24 / 7 technical support
  • Customer Service Mobility support Knowledge (Apple Standards)
  • Mobility support Knowledge (Apple Standards)
  • Power BI Dashboard Development (Desirable)
  • Computer engineering or related systems (Degree)
  • ITIL certification (Desirable)
  • 3 years minimum of service and end user support.
  • TC Energy is an equal opportunity employer.
  • Thank you for choosing to grow your career with TC Energy.

  • All positions require background screening. Some require criminal and / or credit checks to comply with regulations.
  • Consistent with our employment practices, we reserve the right to consider the cost of relocation when making internal hiring decisions.
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