HR Project/Transformation LATAM (Monterrey)
Conduent, Inc.
Monterrey, Nuevo Leon,MX
hace 1 día


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience.

We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning -

Conduent manages and modernizes these interactions to create value for both our clients and their constituents. .

Purpose :

  • Responsible for employee relations and / or industrial relations support and human resource consulting to managers and employees in the areas of resource planning and staffing, employee development, compensation, diversity awareness and balanced work force.
  • Manage the an HR team in a country to support the global organisation and maximise synergies in an optimal cost environment.
  • Key Performance Indicators :
  • Management of direct and indirect HR cost centre budget
  • Benchmark cost HR function
  • Deployment of HR strategies and programs
  • Consistent & aligned people practices
  • Line Manager capability in people management
  • Scope : Specific :

    Specific :

  • Responsible for providing Operational HR Service for a small country or unit in a country, supporting typically <350 employees and direct labour cost of Circa $to be confirmed, with a revenue value of <$100k
  • Manage an HR team (3-4 reports, typically D02 and below)
  • May be responsible for third party vendors for outsourced HR activity
  • May be accountable for HR budget / costs
  • General :

  • Adapts departmental plans and priorities to address resource and operational challenges
  • Requires in-depth knowledge and experience
  • Decisions are guided by policies, procedures and business plan; receives guidance from manager
  • Generally domestic accountability
  • Primary Responsibilities :

  • The role holder may be required to complete all or some of the following activities :
  • Manage the integration and alignment of HR resources and management practice across the country to agreed HR Model
  • Support the consolidation of strategic workforce programs to create a balanced country plan
  • Manage and coordinate the deployment of the business specific / Corporate HR programs within the country
  • Maintain focus on the people management skills of line managers to ensure effective skills and practice.
  • Consult with Centers of Expertise on the introduction of local programs, for example benefit programs
  • Assume Board and statutory accountability for local matters such as Workers Council, Governance & Compliance and H&S managing any issues to resolution
  • Act as the point of contact for all internal / external bodies and partners and represent Conduent externally with Clients
  • Support Bids / acquisitions activity as required, including supporting C Level presentations, managing the commercial terms, employee transfers, negotiations and other legal requirements
  • Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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