It Business Analyst - Análisis De Requerimientos
Dxc Technology
México
hace 5 días
source : JobLeads

Job Description Point of contact of an NSSR for the requirements and proposal phases of the request life cycle. RPMs will be aligned by Sub-Region, this person interacts with internal and external Customers in order to work through requirements, solutioning and response package submission to client.

Responsibilities

  • Performs initial evaluation to determine if the request is a valid NSSR, or should follow a different path (SSR, Sales, etc.)
  • Determine if NSSR has enough requirements to proceed as an NSSR
  • Contacts Customer to clarify requirements, if not met
  • Schedules, facilitates, and captures meeting minutes for Daily Triage calls with the Solution team
  • Sets the complexity based on requirements and / or TRR
  • Coordinates with FAM for the creation of Sales Orders and Project / WBSE structures in financial systems
  • Schedules, facilitates and documents minutes from the Technical Requirements Review (TRR) meeting
  • Works with Customer and solution teams to document and obtain requirements sign-off
  • Be aware of and provide input to determine whether certain request types could be ordered as a standard service request (SSR), through the RGP process
  • Coordinates with solution teams for complete and timely quotes / responses
  • Creates quote documents, when applicable (low complexity requests)
  • Creates Customer Response Package (SOW and Price document) based on quotes and ensures contractual language and quality standards are met
  • Is aware of the Account Deal Governance process to ensure appropriate approvals are obtained per guidelines
  • Facilitates DXC internal review of Customer Response Package prior to submission to Customer
  • Submits final Response Package to Customer for approval
  • Attains a solid understanding of the customer contract
  • Operates within boundaries of SLA / SLO requirements
  • Implements and operates DXC best practice in terms of standards and process within NSSR.
  • Identifies and leverages appropriately skilled resources for the completion of service request proposals
  • Provides input into forecasting and management of resource requirements to ensure the effective handling of service requests within SLA targets.
  • Works with client manager(s) to scope and qualify new service requests, prepare proposals and to sell HP capabilities
  • Ensures the solution and business case is satisfactorily defined and accepted by the customer
  • Analyzes of non-standard service requests and HP proposals to determine whether certain request types should be orderable as standard service request and transitions these type of requests
  • Uses good business judgment in prioritization of service requests in line with business objectives and contractual commitments.
  • Builds effective linkages within the HP organizations and other accounts.
  • Establishes and ensures that appropriate Quality Assurance processes are maintained during NSSR fulfillment
  • Attains a solid understanding of the client contract
  • Ensures the solution and business case is satisfactorily defined and accepted by the customer
  • Skills

  • Education preferably but not required, University graduate degree or two years of university education in Business Administration, Projects, Industrial Engineer or System Engineer, Computer Science Systems field or equivalent experience.
  • Excellent communication skills , English verbal and written, 90%
  • Understanding of basic Project Management terms and concepts, especially as they relate to skills (organization, control, leadership, negotiation, communication, multi-tasking).
  • Understanding of basic financial knowledge terms and concepts, especially as they relate to basic but enough to understand cost, price, margin, taxes, leasing, depreciation, etc.
  • Understanding of basic IT terms and concepts, especially as they relate to IT technical knowledge (basic knowledge about servers, network, database, storage, backup, datacenter infrastructure, etc.).
  • Certified - Six Sigma (Lean) is a plus.
  • Certified Itil v3 is a plus.
  • Key Performance Indicators and Reporting Knowledge is a plus.
  • Extremely familiar with basic Microsoft office tools, Microsoft Excel (Strong Excel skills); Microsoft Internet Explorer (Intermediate);
  • Microsoft Outlook (Intermediate); Microsoft Power Point (Intermediate).

  • Workflow management, load balancing and distribution
  • Responsible for being the business focal point regarding project phases.
  • Organizational and documentation skills
  • Able to prioritize activities and meet deadlines
  • Able to manage own workload, and proactive.
  • Will not hesitate to ask questions when unsure or when help is needed
  • Problem solving skills
  • Independent research and strong analytical skills
  • Demonstrates responsiveness, good judgment and good follow up
  • Good teamwork skills
  • Professional attitude and demeanor
  • Promote teamwork and team's success
  • Provide liaison between delivery field and GSC Operations
  • Handle internal and external escalations
  • Evaluates unique circumstances and makes recommendation
  • Results-oriented self-started, able to achieve goals and objectives
  • Able to work under pressure / able to prioritize
  • Ability to work in a fast-paced, deadline-driven, and dynamic environment
  • Able to adapt to short notice procedures and changes
  • Team player (will need to interact with various teams outside of SRM)
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