Contact Center Manager Queretaro
HERBALIFE NUTRITION
Querétaro, Querétaro, México
hace 22 horas
source : Fidanto

Herbalife Nutrition Transnational Company Global Leader in Marketing and Distribution of Food Supplements requests The Call Center Manager has the responsibility of planning directing controlling and implementing operations related to the departments of MemberService Operations Forecasting Resource Planning and Reporting Orders and MemberRelations nbsp A primary function of this position is to provide rapid response to escalations made by Membersand other members of the Herbalife Members organization as well as to execute commercial campaigns to motivate and generate increased revenue to the company Requirements nbsp nbsp nbsp nbsp nbsp nbsp Bachelor 39 s degree completed in administrative field nbsp nbsp nbsp nbsp nbsp nbsp Excellent oral written and comprehension skills in English and Spanish languages nbsp nbsp nbsp nbsp nbsp nbsp At least 5 years of experience in call centers nbsp nbsp nbsp nbsp nbsp nbsp Able to supervise the support and guidance of the area managers and supervisors at coordinating responsibilities of Member Relations sales orders phone email fax records royalties ethical practices within the business and personnel management as needed nbsp nbsp nbsp nbsp nbsp nbsp Previous experience in sales sales plan and marketing nbsp nbsp nbsp nbsp nbsp nbsp Experience coordinating a team of 100 people nbsp nbsp nbsp nbsp nbsp nbsp Create and maintain open communication with executives and distributors nbsp nbsp nbsp nbsp nbsp nbsp Reach the KPIs of the department and guarantee WFM and QA KPI on the site nbsp nbsp nbsp nbsp nbsp nbsp Manage and lead the supervisors and the team leader group to create an adequate company commitment with the representatives Responsabilities nbsp nbsp nbsp nbsp nbsp nbsp Handle the pressure and problems proper of the area in a timely positive and professional manner that includes but it s not limited to conducting research and solve problems presented by the Members nbsp nbsp nbsp nbsp nbsp nbsp Support the MemberRelations and Sales Orders operations so that all orders are processed in a timely manner The support will be through guidance tools Coaching materials training improvement proposals to systems and updated procedures as well as written documents nbsp nbsp nbsp nbsp nbsp nbsp Answer detailed questions on sales and marketing plan outbound campaigns communication and information initiatives products procedures and all related to the business with the Members nbsp nbsp nbsp nbsp nbsp nbsp Provide support to supervisors and area managers on issues related to personnel administration requiring guidance and advice nbsp nbsp nbsp nbsp nbsp nbsp Be responsible to co work with Workforce Manager to perform Call Center Analysis and Planning area Workforce to maximize potential and capacity nbsp nbsp nbsp nbsp nbsp nbsp Manage OB Campaing to provide important information to members and bring incremental VP nbsp nbsp nbsp nbsp nbsp nbsp Able to assess and analyze the need to reorganize the responsibilities of the Call Center area to achieve the expected service levels nbsp nbsp nbsp nbsp nbsp nbsp Prepare and submit all information related on a weekly and monthly basis of theachievements and ongoing projects to the MemberServices Director to Sales and Senior Vice President of Finance Postulate by this means or send your CV to the indicated mail

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