Store Manager - Mexico
Fendi Mexico
Mexico
hace 30 días

Main Objective

Reporting to the Country Manager, the Store Manager is responsible for overall management of the store, staff, merchandise, and customer service.

He / she will also be responsible for achieving net sales objectives, building highly motivated teams, and developing Sales Associates.

Job Responsibilities

Business Development and Performance Management

  • Analyze the business, propose and implement action plans to improve results, generate sales for each product category creating new clients and reactivating former ones
  • Represent Fendi Americas as an Ambassador of the brand in the community and in the market place
  • Be aware of the luxury competition and local environment in order to be competitive and suggest business driving initiatives to upper management
  • Develop and deliver events and incentives to grow the business
  • Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met
  • Make recommendations for store renovations, upgrades and expansion in order to increase sales and market share
  • Continuously motivate sales staff to meet assigned sales and performance based goals. Monitor performance against goals
  • Demonstrate sales leadership for staff by playing an active role on the selling floor and leading by example
  • C lient Management

  • Manage customer service quality, to meet customer expectations by offering excellent customer service standards
  • Develop loyal Fendi customers, implement appropriate CRM tools and maintain customer database
  • Foster relationship with Stylist and Personal Shoppers and improve community outreach
  • Act as brand ambassador to strengthen / build relationships with VIP clientele / prospect customers
  • Improve Mystery Shop Results with action plans
  • Administrative and operations management

  • Complete all necessary administrative paperwork in a timely manner including creating staff work schedules and ensure appropriate store coverage
  • Control daily invoices petty cash and take necessary actions to effectively control costs and ensure efficient operation in store
  • Review and submit sales and operational reports to management in adherence to company's KPIs and policies
  • Ensure appropriate assortment for the store
  • Maintain relationships with members of corporate office, regional office, mall office (if applicable), repair facility and other stores
  • Ensure maintenance of cycle counts, inventory accuracy and shrink requirements
  • Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan and inventory management
  • Staff Management

  • Create a supportive environment to develop and motivate staff through goal setting, performance monitoring, monthly touch base meetings and storewide meetings in order to coach and deliver timely feedback
  • Ensure all Top Store initiatives are rolled out, updated and understood by the team
  • Recruit store associates with specific qualifications and skills that meet company and specific market standards
  • Enforce company policies while adhering to proper procedure regarding disciplinary action
  • Proactively assess performance and growth potential of individual staff members in order to create a strong team benchmark and promote career paths
  • Ensure timely submission of accurate timesheets
  • Communicate corporate directives to staff
  • Profile

  • Bachelor's Degree or equivalent experience a plus
  • Fluency in English is a must
  • Minimum of 5 years retail experience
  • Minimum of 2 years specialty management in a luxury goods environment
  • Ability to use POS system and its inventory management functions
  • Ability to work independently, as well as in collaboration with human resources
  • Ability to motivate sales teams
  • Organizational skills
  • Prior experience in visual merchandising is a plus
  • Strong computer skills (MS office preferred)
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