At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.
What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.
We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values : partner, innovate and act.
Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry.
Some people call it an obsession, we call it a way of life.
What you need to know about the job
Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Software-defined and Cloud Group (SDCG) has the mission of defining and developing the next generation of software-enabled Hybrid IT solutions to provide the simplest experience for our customers to consume and operate their business workloads and applications.
Our team provides support to our portfolio which includes :
ROLE AND RESPONSIBILITIES
Now more than ever, corporations need to move faster and adapt quickly to change. HPE GreenLake brings the cloud experience to apps and data everywhere, enabling customers to adopt transformative technology faster and simplify their operations.
HPE GreenLake delivers public cloud services and infrastructure as-a-service for your workloads on premises, fully managed in a pay-per-use model at the edge, in colocations, and in your data center.
With HPE GreenLake, corporations will be able to transform their cloud-native and non-cloud native applications, create essential data and speed insights for teams to use effectively, and free up their staff to better address other business needs.
As an HPE GreenLake Customer Success Manager (CSM), you will be responsible for developing and maintaining strategic partnerships with customers, understanding their people and business goals, and partnering with them throughout their GreenLake journey.
You will be accountable for the strategic leadership, engagement profitability and delivery excellence of your assigned accounts.
As a trusted advisor, you will drive proper onboarding and activation efforts, discuss optimal utilization consumption use cases, identify expansion opportunities and ensure profitability throughout the entire offering contract term.
Primary roles and responsibilities are :
o Understand the customer’s needs and designed solution
o Lead quality of activation and solution onboarding as well as alignment to customer expectations
o Provide thought leadership & partnership to customer on workload migration (including but not limited to GreenLake) by understanding their business / strategic goals
o Optimize utilization and adoption of deployed capacity and ensure identified workloads are migrated in a timely and smooth manner
o Drive / ensure customer health and satisfaction across various customer stakeholders
o Drive customer understanding of technology by defining and executing a Customer Training Plan
o Management and oversight of GL account P&L with internal report outs
o Provide customer intelligence to key internal teams (e.g. Sales, Delivery) and participate in account planning process
o Create customer awareness of other HPE GreenLake solutions and identify potential Customer References opportunities
o Drive expansion opportunities and CO oversight. Involve the respective GreenLake Sales Team for pricing and terms negotiations
o Manage customer contract lifecycle (End of Term, Refresh, etc..)
In addition, you will be responsible for achieving engagement gross margin targets and overall customer satisfaction
Your success as an HPE GreenLake Customer Success Manager will be measured on the following criteria :
o Deployed Capacity Utilization Rate
o Utilization Ramp Up Rate
o Capacity Expansion Rate
o Expansion / Cross-sell opportunities identified
o Referenceable Customers
o NPS / CSAT Scores
o GreenLake Account Margin
QUALIFICATIONS AND EDUCATION REQUIREMENTS
o SAN HANA & Database Platforms
o Virtual Machines and Containers
o Machine Learning and Big Data
o Data Backup and Data Protection
o High Performance Compute
o Storage and Data Management
o Networking (Edge, Datacenter, IoT)
o VDI (Virtual Desktop Infrastructure)
o Data Governance, Compliance and Management
If you are
Join us and make your mark!
We offer :