The Telecommunications (Telecom) Specialist is responsible for overseeing the daily management of global telecom expenses, administration, analysis, and reporting in accordance with IT Operations strategy.
The Telecom Specialist provides excellent customer service to internal IT stakeholders while ensuring that processes are followed throughout the communication lifecycle.
The Telecom Specialist is a subject matter expert with standard concepts, practices, and procedures within the global telecom field.
The Telecom Specialist will work to improve critical business processes that drive telecom costs, which includes, but are not limited to, the daily administration of processes that interface with key partners.
The Telecom Specialist helps IT Operations build a cohesive approach for communication lifecycle management
Work with teams across IT to improve understanding of overall telecommunications services spend for all classes of telecom (landline and wireless).
Create, implement, and manage effective telecom expense life-cycle management practices; analyzes, monitors and reports out on telecom assets (mobile, fixed line, audio, etc.
in accordance with IT Operations policies and procedures, which may include requirements gathering, procurement, provisioning, decommissioning, and reporting.
Review, analyze, modify and audit contracts for the procurement of telecom products and services.
Assess usage and spending trends, identify billing inaccuracies, and enact adequate bill dispute and resolution processes when required.
Develop these activities as a routine part of our overall IT asset management practice.
Develop and maintain channels to inform and train all SPX FLOW entities on telecom expense policies and procedures.
Generates cost reduction and avoidance in accordance with annual targets through the daily administration of plans (mobile and fixed) and usage management in accordance with IT Operations direction;
meet or exceed annual cost savings targets.
Develop reporting metrics to communicate compliance and savings to management on a regular basis.
Implement and manage the utilization of tools as required to assist with asset management of services, contracts, and expenses.
Follow company policy regarding internal controls as well as comply with SPX FLOW policies to ensure that the employee and the company act legally and with the highest standards of ethics and integrity.
Play key role in ensuring SPX FLOW IT organizations comply with laws and regulations; stay abreast of laws and regulations through professional reading, electronic professional websites, and internal counsel as it relates to telecom expense management.
Provides support, and verification of Move, Add, Changes, and Deletes (MACD) for telecom services with BPO partner.
Creates and maintains document repository of fixes, installation procedures, technical tips, and other telecom technology processes.
Identifies, researches, and assists with implementation of new telecom technologies in accordance with IT operations policy and procedures.
This position will work to support the SPX FLOW IT Security Policies