Track & Trace Specialist

Transplace

Monterrey, NL, MEX

hace 5 días

Description

Essential Functions and Tasks

Track and Trace shipments for pickup and delivery

Monitor and trouble shoot any problems to ensure on time service

Communicate any service issues to customer and team

Update TMS with notes with any issues that may occur

Knowledge and Expertise

The "I am Transplace" Way (Protocols for answering the phone, e-mail, IM, etc. etiquette and professional standards)

Transplace Expertise (Understand and know the Mission, Values and Goals, organizational structure, company history, how we function internally, administration, best practices, processes, behavior, the complete Transplace order-to-cash, etc.)

Geographical understanding of the continental US, Mexico and Canada.

Understanding of Microsoft tools and basic computer systems and programs

Working Knowledge and Utilization of the TMS

Problem resolution and develop useful knowledge becoming fluent in the language of logistics and transportation

Skills

Fluent in English

Must be able to communicate effectively by phone, email and TMS (Control Tower) with customers and employees in a fast paced environment

Intermediate Math (Includes aptitude to learn how to calculate mileage as it relates to the passage of time

Ability to multitask

Must possess strong computer skills, including typing and Microsoft Office programs

Ability to adapt to daily work assignment changes

Travel

This job will not require travel

Experience

1 Year of Customer Service Experience preferred

AA / AS degree may be substituted for work experience

Education

High School Diploma / GED is required

Follow the company on Twitter, Facebook and the Transplace Industry Blog :

EQUAL OPPORTUNITY EMPLOYER

Equal Employment Opportunity has been, and will continue to be, a fundamental principle of Transplace, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

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