Track & Trace Specialist
Transplace
Monterrey, NL, MEX
hace 5 días

Description

Essential Functions and Tasks

  • Track and Trace shipments for pickup and delivery
  • Monitor and trouble shoot any problems to ensure on time service
  • Communicate any service issues to customer and team
  • Update TMS with notes with any issues that may occur
  • Knowledge and Expertise

  • The "I am Transplace" Way (Protocols for answering the phone, e-mail, IM, etc. etiquette and professional standards)
  • Transplace Expertise (Understand and know the Mission, Values and Goals, organizational structure, company history, how we function internally, administration, best practices, processes, behavior, the complete Transplace order-to-cash, etc.)
  • Geographical understanding of the continental US, Mexico and Canada.
  • Understanding of Microsoft tools and basic computer systems and programs
  • Transplace Expertise (Understand and know the Mission, Values and Goals, organizational structure, company history, how we function internally, administration, best practices, processes, behavior, the complete Transplace order-to-cash, etc.)
  • Working Knowledge and Utilization of the TMS
  • Problem resolution and develop useful knowledge becoming fluent in the language of logistics and transportation
  • Skills

  • Fluent in English
  • Must be able to communicate effectively by phone, email and TMS (Control Tower) with customers and employees in a fast paced environment
  • Intermediate Math (Includes aptitude to learn how to calculate mileage as it relates to the passage of time
  • Ability to multitask
  • Must possess strong computer skills, including typing and Microsoft Office programs
  • Ability to adapt to daily work assignment changes
  • Travel

  • This job will not require travel
  • Experience

  • 1 Year of Customer Service Experience preferred
  • AA / AS degree may be substituted for work experience
  • Education

  • High School Diploma / GED is required
  • Follow the company on Twitter, Facebook and the Transplace Industry Blog :

    EQUAL OPPORTUNITY EMPLOYER

    Equal Employment Opportunity has been, and will continue to be, a fundamental principle of Transplace, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

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